Vice President – Learning and Development

Jobtailor; Deutschland; Remote; EUR 110.000 - 150.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a senior Learning & Development leader to design and execute a global, multi-year learning strategy aligned with business priorities. You will establish governance, partner with executive leadership, and build scalable programs for onboarding, upskilling, and leadership development across multiple geographies.

You will oversee LMS adoption, analytics, and a broad ecosystem of digital content, while driving continuous improvement, succession planning, and capability

Qualifikationen

• Bachelor's degree or equivalent experience in L&D or related field.
• 12+ years progressive L&D leadership experience across geographies.
• Experience leading enterprise learning strategies with measurable outcomes.
• Strong experience with adult learning, instructional design, and analytics.
• Experience collaborating with senior executives and cross-functional stakeholders.

Aufgaben

• Develop and execute a multi-year global learning strategy aligned to business priorities and workforce needs.
• Establish the L&D operating model with governance across countries and client programs.
• Advise executive leaders on capability, learning investments, and risks.
• Translate business priorities into annual learning, resources, and metrics.
• Lead onboarding, upskilling, reskilling, and ongoing performance improvement initiatives.
• Oversee LMS adoption, learning platforms, and analytics to improve proficiency and outcomes.

Kenntnisse

Global Learning Strategy Development

Leadership Development Programs

LMS Implementation

Instructional Design

Learning Analytics

Change Leadership

Coaching and Mentoring

Ausbildung

Bachelor's degree in Learning & Development or related field

Equivalent experience considered

Tools

LMS

Learning Platforms

AI-Enabled Learning Technologies

Knowledge Management Systems

Jobbeschreibung

• Develop and execute a multi-year global learning strategy aligned to business priorities, growth plans, client commitments, and workforce needs.
• Establish the L&D operating model, including roles, decision rights, governance, standards, and accountability across countries, business units, and client programs.
• Advise executive leaders on workforce capability, emerging skill needs, learning investments, and operational-readiness risks.
• Translate business priorities into annual learning, resource, and measurement plans.
• Lead learning strategies for new-hire training, nesting, onboarding, cross-training, upskilling, reskilling, and ongoing performance improvement.
• Partner with Operations and Client Services to improve speed to proficiency, quality, productivity, customer experience, compliance, and program readiness.
• Establish launch and transition playbooks for new clients, products, technologies, sites, and markets.
• Identify capability gaps using operational data, quality results, learner feedback, and client insights, and drive corrective action.
• Design and deploy leadership-development programs and career pathways for critical roles and high-potential talent.
• Partner on succession planning, internal mobility, and leadership-pipeline development.
• Strengthen manager capability to coach performance, lead change, develop talent, and build high-trust teams.
• Lead adoption of LMS and learning-experience platforms, digital content ecosystems, knowledge tools, simulations, and learning analytics.
• Establish an AI-enabled learning roadmap and develop capability in artificial intelligence, automation, analytics, and digital customer experience.
• Set enterprise standards for instructional design, facilitation, assessment, certification, curriculum governance, and content management.
• Oversee instructor-led, virtual, digital, blended, and self-directed learning experiences.
• Establish a global learning scorecard measuring learning effectiveness and business impact.
• Monitor metrics including time to proficiency, knowledge retention, quality, productivity, attrition, customer experience, completion, leadership effectiveness, and return on learning investment.
• Provide performance reporting, insights, risks, and recommendations to executive leadership.
• Own the L&D budget and vendor portfolio.
• Build, develop, and retain a high-performing global L&D team.
• Design an efficient organization with appropriate spans of control and clear site, country, and operational coverage.
• Foster accountability, innovation, collaboration, inclusion, and continuous improvement.
• Select, manage, and evaluate external learning partners, technology providers, consultants, and vendors.

Requirements

• Bachelor’s degree in Learning & Development, Human Resources, Organizational Development, Business, Education, or a related field; equivalent experience will be considered.
• 12+ years of progressive Learning & Development, organizational development, talent development, or related experience, including significant senior leadership responsibility.
• Demonstrated success leading learning functions across multiple geographies, business units, or large operational environments.
• Experience developing and executing enterprise learning strategies that delivered measurable business and operational outcomes.
• Strong experience supporting customer‑facing, operationally intensive, or high‑volume workforces.
• Proven ability to translate business strategy into clear capability priorities, practical learning solutions, and measurable results.
• Strong understanding of adult learning, instructional design, facilitation, leadership development, learning technology, and learning analytics.
• Experience working effectively with senior executives, clients, and cross‑functional stakeholders.
• Excellent communication, executive presence, change leadership, and talent‑development skills.
• Preferred: Experience in BPO, customer experience, contact center, shared services, technology‑enabled services, or similarly complex service environments.
• Preferred: Experience supporting a global, multicultural workforce across North America, Latin America, and the Philippines.
• Preferred: Experience in healthcare, insurance, telecommunications, financial services, ecommerce, or other regulated and complex industries.
• Preferred: Experience implementing or optimizing an LMS, learning ecosystem, or enterprise learning technology platform.
• Preferred: Experience developing AI, automation, analytics, or digital‑transformation capability programs.
• Preferred: Relevant professional certifications in talent development, instructional design, organizational development, or coaching.

Core Competencies

Demonstrates expertise in developing and executing global learning strategies aligned with business priorities, focusing on leadership development, instructional design, and learning technology. Proven ability to analyze capability gaps and drive measurable business outcomes through effective learning solutions.

Highest-signal resume keywords

• Global Learning Strategy Development
• Leadership Development Programs
• Learning Management System (LMS) Implementation
• Instructional Design and Facilitation
• Change Leadership and Talent Development

ATS Optimization Keywords

Hard Skills

• Learning Strategy Execution
• Instructional Design
• Learning Analytics
• Capability Gap Analysis
• Performance Improvement
• Adult Learning Principles
• Digital Content Development
• Curriculum Governance
• Operational Readiness Assessment
• Succession Planning

Soft Skills

• Excellent Communication
• Executive Presence
• Collaboration
• Change Leadership
• Coaching and Mentoring

Certifications & Qualifications

• Talent Development Certification
• Instructional Design Certification
• Organizational Development Certification
• Coaching Certification

Industry Keywords

• Learning & Development
• Organizational Development
• Customer Experience
• BPO
• Healthcare
• Financial Services
• Telecommunications
• Ecommerce
• Shared Services
• Complex Service Environments

Tools & Technologies

• Learning Management System (LMS)
• Learning Experience Platforms
• Digital Learning Tools
• Knowledge Management Systems
• AI-Enabled Learning Technologies