Learning Management System Manager

Jobtailor; Deutschland; Remote; EUR 73.000 - 103.000; Vollzeit

Zusammenfassung

Crunch is seeking an experienced Docebo LMS Administrator to lead the administration, governance, and ongoing development of our Docebo platform. You will collaborate with internal teams and franchise partners to drive LMS adoption and align learning programs with organizational goals.

You will directly manage the Crunch Connected Administrator and oversee day-to-day LMS operations, acting as the SME for configurations, reporting, integrations, and best practices.

Qualifikationen

• Bachelor's degree or equivalent experience in a related field.
• 1-2+ years of hands-on Docebo LMS administration experience.
• Strong knowledge of LMS administration, including users, learning plans, groups, branches, roles, enrollments, reporting, and integrations.
• Proven ability to troubleshoot complex system issues and develop scalable solutions.
• Strong data and reporting acumen.
• Strong analytical, organizational, project management, and problem-solving skills.
• Ability to assess risk and downstream impact when implementing system changes.
• Self-motivated and curious, with the ability to independently solve problems and communicate issues proactively.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience supporting large user populations and distributed organizations.

Aufgaben

• Manage the administration, governance, performance, and ongoing development of Crunch's Docebo LMS.
• Collaborate with internal stakeholders and the franchise network to drive LMS adoption and align learning programs with organizational objectives.
• Directly manage the Crunch Connected Administrator position and oversee day-to-day LMS operations.
• Serve as the internal subject matter expert for LMS functionality, configuration, reporting, integrations, and best practices.
• Translate business requirements into scalable LMS solutions and evaluate organizational and system changes.
• Ensure LMS structure supports acquisitions, new club openings, ownership changes, and organizational restructures.
• Monitor system integrations and ensure proper testing, validation, and reconciliation of data and processes.
• Escalate and resolve complex LMS issues involving multiple systems, integrations, or data sources.
• Maintain LMS vendor relationships and oversee contracts, invoices, and support needs.
• Lead LMS reporting strategy, advanced analytics, and dashboard development.
• Manage governance and accuracy of monthly course completion reporting, leaderboards, and recognition programs.
• Monitor completion rates and learner engagement to improve network-wide performance.
• Recommend and implement platform enhancements improving scalability, efficiency, reporting, data quality, and user experience.
• Maintain SOPs and governance standards for LMS processes and projects.
• Support homepage improvements, communications, and gamification initiatives.
• Provide direction, coaching, and development for the Crunch Connected Administrator.
• Establish priorities, delegate responsibilities, and support knowledge transfer and escalation management.
• Contribute to cross-functional initiatives.

Kenntnisse

Docebo LMS Administration

LMS Reporting

Data Analysis

Project Management

Stakeholder Management

Analytical Skills

Troubleshooting

Learning Plans Management

User Management

Governance Standards

Communication

Collaboration

Organizational Skills

Self-Motivation

Curiosity

System Integration

Data Reporting

Ausbildung

Bachelor's degree in Adult Education, Business, Human Resources, or related field, or equivalent experience

Tools

Microsoft Office

Dropbox

Jobbeschreibung

• Manage the administration, governance, performance, and ongoing development of Crunch's Docebo LMS
• Collaborate with internal stakeholders and the franchise network to drive LMS adoption and align learning programs with organizational objectives
• Directly manage the Crunch Connected Administrator position and oversee day‑to‑day LMS operations
• Serve as the internal subject matter expert for LMS functionality, configuration, reporting, integrations, and best practices
• Translate business requirements into scalable LMS solutions and evaluate organizational and system changes
• Ensure LMS structure supports acquisitions, new club openings, ownership changes, and organizational restructures
• Monitor system integrations and ensure proper testing, validation, and reconciliation of data and processes
• Escalate and resolve complex LMS issues involving multiple systems, integrations, or data sources
• Maintain LMS vendor relationships and oversee contracts, invoices, and support needs
• Lead LMS reporting strategy, advanced analytics, and dashboard development
• Manage governance and accuracy of monthly course completion reporting, leaderboards, and recognition programs
• Monitor completion rates and learner engagement to improve network‑wide performance
• Recommend and implement platform enhancements improving scalability, efficiency, reporting, data quality, and user experience
• Maintain SOPs and governance standards for LMS processes and projects
• Support homepage improvements, communications, and gamification initiatives
• Provide direction, coaching, and development for the Crunch Connected Administrator
• Establish priorities, delegate responsibilities, and support knowledge transfer and escalation management
• Contribute to cross‑functional initiatives

Requirements

• Bachelor's degree in Adult Education, Business, Human Resources, or related field, or equivalent experience
• 1-2+ years of hands‑on Docebo LMS administration experience
• Strong knowledge of LMS administration, including users, learning plans, groups, branches, roles, enrollments, reporting, and integrations
• Proven ability to troubleshoot complex system issues and develop scalable solutions
• Strong data and reporting acumen
• Strong analytical, organizational, project management, and problem‑solving skills
• Ability to assess risk and downstream impact when implementing system changes
• Self‑motivated and curious, with the ability to independently solve problems and communicate issues proactively
• Experience managing multiple priorities in a fast‑paced environment
• Excellent communication, collaboration, and stakeholder management skills
• Experience supporting large user populations and distributed organizations
• Proficiency with Microsoft Office and Dropbox
• Must be authorized to work in the US
• Must not require employment sponsorship

Core Competencies

Demonstrates expertise in Docebo LMS administration, including configuration, reporting, and integrations, while effectively managing stakeholder relationships and driving LMS adoption across the organization. Possesses strong analytical and project management skills to enhance user experience and improve learning outcomes.

Highest-signal resume keywords

• Docebo LMS Administration
• LMS Reporting Strategy
• Data Analysis
• Project Management
• Stakeholder Management

ATS Optimization Keywords

Hard Skills

• LMS Administration
• System Integration
• Data Reporting
• Troubleshooting
• Learning Plans Management
• User Management
• Analytical Skills
• Problem‑Solving
• Project Management
• Governance Standards

Soft Skills

• Communication
• Collaboration
• Organizational Skills
• Self‑Motivation
• Curiosity

Industry Keywords

• Adult Education
• Learning Management System
• Stakeholder Engagement
• User Population Support
• Performance Monitoring

Tools & Technologies

• Microsoft Office
• Dropbox