Technical Support Specialist - Germany Munich Production / Manufacturing / Processing - Automobile sales and services

Feishu; München; On-site; EUR 32,000 - 45,000; Full time

Job summary

Feishu in Munich is seeking an enthusiastic full-time professional to support customer service needs and complaints related to automotive sales and services. The role focuses on strengthening dealer-customer relationships and driving post-purchase satisfaction.

The ideal candidate will coordinate closely with the dealer network, plan dealer coaching on XPeng products and processes, and provide solid dealer support for product and maintenance issues to ensure a strong aftersales focus.

Responsibilities

• Provide ongoing support for customer service requirements and complaints (tickets)
• Ensure high customer retention by facilitating dealer - customer relationship
• Close cooperation with dealer network to enhance the customer’s post purchase journey
• Plan and conduct dealer coaching for XPeng products and processes
• Provide dealer support for product and maintenance issues
• Ensure for adequate company focus to be put on aftersales

Job description

Munich Full-time Production / Manufacturing / Processing - Automobile sales and services

Responsibilities

• Provide ongoing support for customer service requirements and complaints (tickets)
• Ensure high customer retention by facilitating dealer - customer relationship
• Close cooperation with dealer network to enhance the customer’s post purchase journey
• Plan and conduct dealer coaching for XPeng products and processes
• Provide dealer support for product and maintenance issues
• Ensure for adequate company focus to be put on aftersales