After Sales Manager - Area West Munich Production / Manufacturing / Processing - Automobile sales and services

Feishu; München; On-site; EUR 45,000 - 75,000; Full time

Job summary

Feishu in Munich is seeking a full-time Production / Manufacturing / Aftersales specialist to coordinate technical service and training for dealers, and to ensure maintenance and repair at dealerships. The role aims to strengthen customer retention and advocacy while ensuring parts availability and efficient complaint handling.

You will provide continuous dealer support for product, maintenance and process issues, onboard new dealers, and contribute ideas to the Aftersales business.

Responsibilities

• Plan and implement technical service and training for dealers
• Ensure proper maintenance and repair at the dealerships
• Significant contribution to customer retention and advocacy
• Ensure adequate parts availability - close cooperation with stakeholders
• Provide efficient customer service and complaint management
• Provide continuous dealer support for product, maintenance and process issues
• Conduct new dealer onboarding
• Bring new ideas and suggestions to the Aftersales business

Job description

Munich Full-time Production / Manufacturing / Processing - Automobile sales and services

Responsibilities

• 1. Plan and implement technical service and training for dealers
• 2. Ensure proper maintenance and repair at the dealerships
• 3. Significant contribution to customer retention and advocacy
• 4. Ensure adequate parts availability - close cooperation with stakeholders
• 5. Provide efficient customer service and complaint management
• 6. Provide continuous dealer support for product, maintenance and process issues
• 7. Conduct new dealer onboarding
• 8. Bring new ideas and suggestions to the Aftersales business