Technical Support Specialist

Cognitec Systems GmbH; Dresden; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Cognitec Systems GmbH is seeking a Technical Support professional to be the key link between customers and our software and hardware solutions. Most work is performed on-site in Dresden with occasional international travel for customer support, installations, or training.

You will resolve inquiries, troubleshoot hardware/software, provide remote support, and train customers on product usage while contributing to our knowledge base and working closely with R&D and product teams.

Qualifikationen

• Proven ability to communicate effectively with customers and colleagues.
• Basic to intermediate IT knowledge in software/hardware environments.
• Willingness to travel internationally for customer support, installations or training.

Aufgaben

• Resolve customer inquiries and technical issues related to Cognitec software and hardware.
• Provide support via email, phone, and remote sessions.
• Diagnose and troubleshoot hardware and software problems.
• Configure, test, maintain, and repair hardware systems.
• Deliver customer training and guidance on product usage.
• Document incidents, solutions, and best practices.
• Maintain and improve knowledge base and service documentation.
• Collaborate with R&D and product teams to improve products and support processes.

Kenntnisse

Customer support

Troubleshooting

Remote support

Ausbildung

Degree in Computer Science or related field

Jobbeschreibung

As part of our Technical Support team, you will be the key link between our customers and our innovative software and hardware solutions. Most work is performed on-site in Dresden, with occasional international travel for customer support, installations, or training.

What you'll do

• resolve customer inquiries and technical issues related to Cognitec software and hardware
• provide support via email, phone, and remote sessions
• diagnoses and troubleshoot hardware and software problems
• configure, test, maintain, and repair hardware systems
• deliver customer training and provide guidance on product usage
• document incidents, solutions, and best practices
• maintain and improve our knowledge base and service documentation
• collaborate closely with our R&D and product teams to improve products and support processes

Your profile

• degree in Computer Science, IT, Electronics, Engineering, or a comparable practical background
• initial experience in technical support, IT support, system administration, hardware service, or a similar technical role is a plus
• motivated graduates and career starters are welcome to apply