Product Trainer & Technical Support - Germany

Avomind; Deutschland; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Avomind is seeking a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.

You will deliver in-person trainings for groups, conduct workshops, and build long-term customer relationships while traveling extensively within Germany.

Qualifikationen

• 2-5 years of experience in product training, technical support, or a similar client-facing technical role.
• Comfortable leading on-site trainings, workshops, and presentations.
• Strong communication skills; ability to explain technical concepts clearly.
• Affinity for technical problem-solving and hands-on work.
• Full product training will be provided.
• Well-organized, reliable, and self-sufficient.
• Willingness to travel across Germany.

Aufgaben

• Perform on-site product installations and deliver in-person product trainings at customer locations.
• Conduct hands-on training sessions and workshops for groups of 5-10 participants.
• Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.
• Deliver virtual trainings, webinars, and remote support when required.
• Maintain strong long-term customer relationships and document installations, issues, and resolutions.

Kenntnisse

Product training

Technical support

On-site trainings

Workshop leadership

Communication skills

Travel readiness

German language

English language

Tools

Hardware installations

Remote support

Jobbeschreibung

About the Role

Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands‑on trainings, and first‑level technical support.

Core Responsibilities

• Performon‑site product installationsand deliverin‑person product trainingsat customer locations.
• Conducthands‑on training sessions and workshopsfor groups of5-10 participants.
• Provide1st‑level customer support, including basic troubleshooting, licensing, and configuration.
• Delivervirtual trainings, webinars, and remote support when required.
• Act as a trusted technical contact, maintainingstrong long‑term customer relationships.
• Travel extensively across Germany.
• Visit the office forrepairs or technical interventionswhen needed.
• Support the company attrade fairs and industry events.
• Document installations, issues, and resolutions accurately.

Experience & Profile

• 2-5 years of experienceinproduct training, technical support, or a similar client‑facing technical role.
• Comfortable leadingon‑site trainings, workshops, and presentations.
• Strongcommunication skills- the ability to explain technical concepts clearly is more important than deep technical expertise.
• Affinity fortechnical problem‑solvingand hands‑on work.
• Motivation to learn -full product training will be provided.
• Well‑organized, reliable, andself‑sufficient.
• Flexible mindset andwillingness to travel.
• Languages:Native German, very good English.

Nice to Have (not mandatory)

• Background inVR / AR technologies.
• Linux experience.
• Programming or generalIT / tech background.
• Experience working with hardware installations or technical training environments.