Customer Support Engineer (f/m/d)

KLA; Dresden; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

30 days of vacation

Company car or car allowance

Team events

Zusammenfassung

KLA is seeking a Customer Support Engineer in Dresden to support current and future tools at customer sites. You will be responsible for troubleshooting and repairing highly complex capital equipment while ensuring customer satisfaction and operational quality.

The ideal candidate will have a Bachelor's or Master's degree in engineering, strong problem-solving skills, and excellent customer relations. This role offers a vibrant team environment with competitive benefits including 30 days of vacation.

Qualifikationen

• Fluent in English is required; knowledge of German is desirable.
• Experience in the semiconductor or electronic industry is a plus.
• Ability to work in a high-pressure, multicultural environment.

Aufgaben

• Support and maintain complex capital equipment.
• Ensure customer satisfaction and operational quality.
• Prepare field service reports and documentation.

Kenntnisse

Problem solving

Customer relations

Analytical skills

Teamwork

Technical troubleshooting

Ausbildung

Certified engineer (Bachelor or Master)

Tools

MS Office

Jobbeschreibung

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have been made possible without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and invests 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

Our established team in Dresden is recruiting for a Customer Support Engineer to support current and future installed tools at customer sites.

Your responsibilities

• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer site.
• Representing the company to the customer and accountability for customer satisfaction with service.
• Assuring operational quality of system equipment and coordinating actions with customers to minimize downtime.
• Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re‑occurring problems. May provide assistance to installation engineers in resolving problems.

About you

• Certified engineer (Bachelor or Master) or degree from advanced technical school or work experience.
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro‑mechanical and electro‑optical systems to address on‑site customer problems.
• Excellent customer relations and excellent analytical problem‑solving skills.
• Ability to work in a high‑pressure environment.
• Ability to work in a team within a multicultural environment.
• Fluent in English is required; German language is desirable.
• Proficiency in MS Office tools.
• Experience in the semiconductor or electronic industry is a plus.
• Candidate is hands‑on, enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.
• Domestic and international travel may be required up to 25%.

What we offer

• Dynamic job in the Semiconductor Industry.
• Great team to work with in Dresden.
• Team events such as family summer event and Christmas party.
• Competitive, family‑friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Permanent full‑time employment.
• Company car or car allowance.
• Extensive initial and guaranteed further training.
• 30 days of vacation.

Minimum Qualifications

Certified engineer (Bachelor, Master) or degree from advanced technical school or work experience.

KLA is proud to be an equal opportunity employer.