Technical Support Engineer (Emerging Careers)

SAS; Heidelberg; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global leader in data solutions is seeking a Technical Support Engineer in Heidelberg, Germany. This hybrid role requires providing technical support for enterprise-class applications, excellent communication skills, and a Bachelor's degree in a related field. Join a diverse team that values authenticity and accountability, while ensuring customer issues are resolved efficiently and effectively.

Qualifikationen

• 2 years of experience in software deployment or support.
• Excellent verbal and written communication skills.
• General knowledge of SAS products and their applications.

Aufgaben

• Provide technical support for customers using SAS software.
• Communicate effectively with customers and resolve issues.
• Document and manage customer cases accurately.

Kenntnisse

Database

Jira

Linux

Java

Ausbildung

Bachelor's degree in Computer Science or related field

Jobbeschreibung

Overview

Technical Support Engineer (Emerging Careers) - Hybrid

Technical Support Engineer (Emerging Careers)

Nice to meet you!

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.

Were also a debt-free multi-billion-dollar organization on our path to youre looking for a dynamic fulfilling career coupled with flexibility and world-class employee experience youll find it here.

About the job

The Platform Technical Support team is looking for a Senior Associate Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and / or solutions by applying specialized domain knowledge of software usage features functions and interactions among applications and / or solution components. Routinely leverage that knowledge to resolve SAS customer issues and influence software direction.

As a Technical Support Engineer (Emerging Careers) you will :

• Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and / or solutions including cloud-based environments.
• Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.
• Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating / managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).
• Routinely build knowledge of SAS and specialized technical and business domain knowledge. Apply expertise to interpret documentation to suggest appropriate software features SAS procedures products and / or solutions and to troubleshoot diagnose and resolve complex business domain and / or technical problems and business critical issues that involve multiple areas of the SAS system.
• Keep abreast of other vendors products. Advise users how SAS software offerings compete and / or how to most effectively use SAS in conjunction with the vendors products. Contact vendors to report problems and obtain information.
• You're curious passionate authentic and accountable. These are our values and influence everything we do.

Required qualifications

• 2 years of relevant experience in software deployment software testing an applicable business domain software consulting or supporting complex software applications.
• Bachelors degree in Computer Science Engineering or related quantitative field or industry domain.
• General knowledge of SAS products and their applications or specialized products related to the assigned area.
• Excellent verbal and written communication skills and excellent interpersonal skills.
• Effective communication and work across departments within Technical Support to solve a problem.
• Determination software circumventions when fixes are not feasible.
• An equivalent combination of related education training and experience may be considered in place of the above qualifications.

Diverse and Inclusive

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly : you are welcome here.

SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact

Key Skills

Database, Jira, Linux, Bank, Java

Employment Type : Unclear

Experience : years

Vacancy : 1