Field Services Engineer

Optimus Search; Hamburg; On-site; EUR 48,000 - 60,000; Full time

Job summary

Optimus Search is seeking an experienced Field Service Engineer to join our international technology business based in Hamburg. You will install, maintain and troubleshoot automated conveyor and logistics systems, working closely with customers to ensure safety and reliability.

The role involves on-site service across Hamburg and Germany, with travel as required, and requires hands-on technical problem-solving and a customer-first mindset.

Qualifications

• Recognised qualification in mechatronics, electrical engineering or electronics.
• Experience in field service, maintenance or technical service environment.
• Strong troubleshooting and customer-facing skills.

Responsibilities

• Install, maintain, service and troubleshoot automated conveyor and logistics systems.
• Provide on-site technical support to customers across Hamburg and Germany.
• Diagnose electrical and mechanical faults and perform repairs or replacements.
• Complete service documentation accurately and on time.

Skills

Field service

Troubleshooting

Customer service

Independent work

Travel readiness

Education

Mechatronics, Electrical Engineering, Electronics

Job description

We are looking for an experienced and technically minded Field Service Engineer (m/f/d) to join an established international technology business based in Hamburg.

The company specialises in integrated in-house logistics and automation solutions, with its systems used across a wide range of industries including libraries, hospitals, banking, automotive, manufacturing and retail.

As a Field Service Engineer, you’ll be responsible for the installation, maintenance, servicing and troubleshooting of automated conveyor and logistics systems. You’ll work directly with customers, providing technical support and ensuring their systems remain safe, reliable and fully operational.

Your Responsibilities

• Carry out electrical and mechanical maintenance of small conveyor and logistics systems.
• Perform scheduled servicing and preventative maintenance in line with established procedures.
• Carry out minor modifications, repairs and extensions to existing systems.
• Provide on-site technical support to customers across Hamburg and, where required, other locations throughout Germany.
• Diagnose and troubleshoot mechanical, electrical and electronic faults.
• Repair or replace defective machine components and parts.
• Ensure customer systems are operating safely, efficiently and reliably.
• Carry out statutory testing requirements, including fire door (FSA) inspections.
• Build strong relationships with customers and provide a professional, high-quality service.
• Take ownership of technical issues and identify practical, effective solutions.
• Complete service and maintenance documentation accurately.

About You

We’re looking for a technically skilled Field Service Engineer who enjoys working directly with customers and solving problems in the field.

You’ll ideally have:

• A recognised qualification in Mechatronics, Electrical Engineering, Electronics or a comparable technical discipline.
• Previous experience in a field service, maintenance or technical service environment.
• A strong technical understanding with practical troubleshooting skills.
• Basic knowledge of electronics.
• The ability to work independently and take ownership of your responsibilities.
• A structured, reliable and solution-focused approach.
• Strong communication and customer service skills.
• Flexibility to travel when required.
• The ability to remain calm and organised when dealing with unexpected technical issues.

What Will Make You Successful?

You’re someone who enjoys being out in the field, working directly with customers and finding solutions to technical challenges.

You’ll be comfortable diagnosing problems, carrying out repairs and making decisions independently while maintaining a high standard of customer service.

Whether you're completing preventative maintenance, troubleshooting a fault or supporting a customer with an urgent issue, you'll approach every challenge with a practical, professional and customer-first mindset.

Why Join?

• Based in Hamburg, with travel across Germany as required.
• Work with innovative automation and logistics technology.
• Varied, hands-on role with significant responsibility.
• Opportunity to work across a diverse range of customer environments.
• Direct customer interaction and the opportunity to make a real impact.
• Join an established international technology business.