Technical Customer Support Engineer (m/f/d)

avitea GmbH work and more; Dortmund; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Flat hierarchy

Competitive compensation

Company pension plan

Flexible work schedules

Job summary

avitea GmbH work and more is seeking a Technical Customer Support Engineer (m/f/d) to join our team in the Dortmund area. You will take ownership of incoming support requests from first contact through final resolution, collaborate with internal teams, and document issues clearly for traceability.

You will help drive continuous improvement initiatives and contribute to a supportive, multinational environment.

Qualifications

• Engineering degree in a relevant field is required.
• Experience coordinating projects with complex industrial plants.
• Experience in technical support for industrial facilities is a plus.
• Good command of English and German.

Responsibilities

• Handle incoming support requests from initial contact to resolution.
• Collaborate efficiently with internal teams.
• Create complete, traceable documentation of issues and solutions.
• Drive continuous improvement initiatives.

Skills

Project coordination

Industrial plant experience

Technical support

English proficiency

German proficiency

Education

Engineering degree (Electrical/Mechanical/Mechatronics or similar)

Job description

We are looking for a candidate to join an internationally active company in the Dortmund area as soon as possible.

Technical Customer Support Engineer (m/f/d).

What awaits you

• Responsibility for incoming support requests, from the initial contact through to the final resolution
• Efficient collaboration with internal teams
• Creation of complete and traceable documentation
• Driving continuous improvement initiatives

What you should bring

• You have completed a degree in engineering (e.g., in electrical engineering, mechanical engineering, mechatronics, or a comparable technical field).
• You have experience managing or coordinating projects involving complex industrial plants.
• Experience in providing technical support for industrial facilities is a plus.
• Good command of English and German

What we offer you

• Flat Hierarchies
• Competitive and performance-based compensation
• Company pension plan and other benefits
• Flexible work schedules