Technical Services Specialist

Jobtailor; Deutschland; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Field Service Engineer to maintain and repair IMAX digital projection and audio systems across theatres. You will perform preventative maintenance, troubleshoot issues, and install hardware and software during on-site visits and remote support.

The role requires reading electrical schematics, handling high-value equipment, lifting up to 50 lbs, and traveling internationally across Europe with valid passport.

Qualifikationen

• Diploma or degree in engineering, electronics, computer technology, or a related technical field.
• Experience in electronics, computer repair, field service, or technical support.
• Ability to read electrical schematics and technical documentation.
• Experience handling and installing electronic components using proper anti-static procedures.
• Willingness to travel extensively across the UK and Europe.
• Strong troubleshooting and customer service skills.

Aufgaben

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX projection and audio systems on-site and remotely.
• Plan, schedule, and execute service visits including hardware and software installations.
• Diagnose and resolve equipment failures to minimise downtime.
• Travel extensively across the UK and Europe to support theatre operations.
• Prepare detailed service reports and maintain accurate records in CRM systems.
• Respond to customer alerts within SLA and support emergency dispatches.

Kenntnisse

Troubleshooting

Customer service skills

Field service experience

Analytical skills

Ausbildung

Engineering/Electronics degree or equivalent

Tools

Multimeters

Oscilloscopes

Audio test equipment

Microsoft Office

CRM systems

Jobbeschreibung

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support
• Maintain target uptime across IMAX theatres through proactive servicing and rapid response to technical issues
• Handle and maintain sophisticated, high-value projection and audio equipment in a critical "show must go on" environment
• Plan, schedule, and execute service visits, including hardware and software installations
• Diagnose and resolve equipment failures to minimize downtime and reduce lost shows
• Respond to customer alerts, emails, and phone calls within established service level expectations
• Support emergency service dispatches and recover systems to normal operation as quickly as possible
• Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations
• Prepare detailed service reports following customer visits
• Maintain accurate service records and complete reporting through CRM systems and internal databases
• Track replacement parts and ensure compliance with warranty return requirements
• Maintain accurate theatre information and technical records
• Identify opportunities to enhance service quality and operational efficiency

Requirements

• Diploma or degree in Engineering, Electronics, Computer Technology, or a related technical field, or an equivalent combination of education and relevant experience
• Experience in electronics, computer repair, field service, or technical support environments
• Strong knowledge of electrical systems, electronics, and specialized diagnostic equipment, including multimeters, oscilloscopes, and audio test equipment
• Ability to read and interpret electrical schematics and technical documentation
• Experience handling and installing electronic components using proper anti-static procedures
• Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service, interpersonal, and communication skills
• Experience with Microsoft Office Suite, Outlook, and common PC hardware and software
• Basic understanding of networking concepts, including IP addressing, connectivity testing, and network communications
• Working knowledge of FTP protocols, Telnet, and related utilities
• Valid driver's license and passport with the ability to travel extensively throughout the UK and Europe
• Experience supporting commercial cinema, audiovisual, or projection systems is nice to have
• Background in field service, help desk, repair bench, or network support is nice to have
• Experience with Windows operating systems, networking, and troubleshooting is nice to have
• Industry experience in Cinema Technology, Entertainment Technology, Audiovisual (AV), Electronics, Technical Field Services, or IT Infrastructure is nice to have
• Ability to work evenings, weekends, and holidays as business needs require
• Ability to lift up to 50 lbs. and work at heights as required

Core Competencies

Demonstrates expertise in maintaining and troubleshooting IMAX digital projection and audio systems, ensuring high uptime and rapid response to technical issues. Proficient in electrical systems, electronics, and customer service, with a strong ability to execute service visits and maintain accurate records.

Highest-signal resume keywords

• Preventative Maintenance
• Troubleshooting
• Electrical Systems Knowledge
• Customer Service Skills
• Field Service Experience

ATS Optimization Keywords

Hard Skills

• Electronics
• Computer Repair
• Technical Support
• Diagnostic Equipment
• Electrical Schematics Interpretation
• AC and DC Power Systems
• Troubleshooting Skills
• Networking Concepts
• Windows Operating Systems
• Installation of Electronic Components

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Interpersonal Skills
• Communication Skills

Certifications & Qualifications

• Valid Driver's License
• Passport

Industry Keywords

• Cinema Technology
• Entertainment Technology
• Audiovisual (AV)
• Technical Field Services
• IT Infrastructure

Tools & Technologies

• Multimeters
• Oscilloscopes
• Audio Test Equipment
• Microsoft Office Suite
• CRM Systems