Business Support Assistant

Jobtailor; Deutschland; Remote; EUR 32.000 - 45.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a proactive customer service professional to handle inquiries by phone and email, qualify leads, provide product information, set up quotes, and coordinate with internal teams to ensure timely delivery.

You will work with English-speaking UK customers, maintain accurate records in the CRM, and support the sales inbox, using Lola chatbot and internal tools to resolve issues and keep clients satisfied.

Qualifikationen

• 2-5 years of experience in customer service, sales support or admin roles.
• Experience in related industries is advantageous (construction, manufacturing, engineering).
• Strong written and spoken English with confidence dealing with UK customers.
• Proficient in Microsoft Office suite and PDF documents.
• Experience with CRM systems is a plus.

Aufgaben

• Handle telephone and email enquiries and record them in the CRM.
• Act as a professional contact for customers and respond promptly.
• Coordinate with internal teams on project updates and client communication.
• Qualify and process incoming enquiries and provide product support.
• Set up quoting tasks and provide quotes, using PDFs and Excel.
• Escalate complex queries to appropriate team members.
• Assist with managing the Sales inbox and ensure timely service delivery.

Kenntnisse

Customer service

Sales support

Administrative tasks

Tools

CRM System Usage

Microsoft Excel

Microsoft Word

Microsoft Outlook

PDF Document Management

Quoting Tasks Setup

Product Support

Data Entry

Technical Question Handling

Project Coordination

Jobbeschreibung

• Handle telephone and email enquiries and accurately record them in the CRM system
• Act as a professional point of contact for customers
• Respond to enquiries, concerns and requests promptly and helpfully
• Coordinate with internal teams on project updates and client communication
• Qualify and process incoming enquiries
• Provide product-related support and direct technical questions to appropriate internal teams
• Set up quoting tasks by downloading and recording relevant information, including client schedules from PDF to Excel
• Provide quotes
• Answer calls promptly and professionally
• Respond directly where possible or coordinate responses within required timescales
• Use internal technical product training and the LOLA chatbot to answer customer questions by phone, email or online chat
• Escalate complex queries to appropriate team members
• Assist with managing the Sales inbox
• Work with the internal team to ensure timely service delivery and meet client expectations

Requirements

• At least 2-5 years of experience in customer service, sales support, administration, BPO, or a similar role
• Experience in construction, building materials, manufacturing, engineering, property, interiors or related industries is an advantage
• Strong communication and administrative skills
• Excellent written and spoken English, with confidence communicating with UK customers
• Good working knowledge of Microsoft Excel, Word, Outlook and PDF documents
• Experience using CRM systems or other business management systems is an advantage
• Strong attention to detail and accuracy
• Good organisational skills and ability to manage multiple tasks and priorities
• Confident and professional telephone manner
• Positive, customer-focused attitude with strong interpersonal skills
• Ability to learn new products, systems and processes quickly
• Reliable, proactive and comfortable working as part of a team
• Must be available to work UK hours, Monday to Friday, from 7:30am to 4:00pm, with a 3:30pm finish on Fridays
• Excellent command of written and spoken English
• Reliable, high-speed broadband connection required

Core Competencies

Demonstrates strong customer service and communication skills, with proficiency in CRM systems and Microsoft Office tools. Capable of managing multiple tasks while maintaining attention to detail and delivering timely support to clients.

Highest-signal resume keywords

• Customer Service Experience
• CRM System Proficiency
• Microsoft Excel Knowledge
• Strong Communication Skills
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• CRM System Usage
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• PDF Document Management
• Quoting Tasks Setup
• Product Support
• Data Entry
• Technical Question Handling
• Project Coordination

Soft Skills

• Interpersonal Skills
• Organizational Skills
• Professional Telephone Manner
• Customer-Focused Attitude
• Proactive Teamwork

Industry Keywords

• Construction
• Building Materials
• Manufacturing
• Engineering
• Property
• Interiors

Tools & Technologies

• LOLA Chatbot
• Business Management Systems