Technical Service Owner – Cloud Hosting & Security (all genders)

Eurowings Holidays GmbH; Köln; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Eurowings Holidays GmbH seeks a Technical Service Owner – Cloud Hosting & Security to own the reliable operation of the platform components and coordinate across Eurowings Holidays, Eurowings Digital, and Eurowings Aviation. You will manage hosting performance, security fundamentals, and risk coordination with internal and external partners.

You will drive changes with minimal risk, maintain runbooks and service catalog entries, and ensure documentation and operational readiness for ongoing

Qualifications

• Solid experience in IT service ownership and platform operations.
• Strong knowledge of information security controls and secure configurations.
• Ability to steer with external partners without formal authority.
• Structured, documentation-friendly approach.
• Experience with ITIL-like operating models or regulated/audit environments.
• Experience across company interfaces.

Responsibilities

• Own the end-to-end Cloud Hosting & Information Security for Eurowings Holidays’ platform components across interfaces with Eurowings Holidays, Eurowings Digital, and Eurowings Aviation.
• Manage hosting performance: availability, stability, capacity, cost transparency, SLAs/OLAs, and continuous improvement.
• Drive configuration and operational setup across hosting environments with internal/external partners.
• Lead vendor and partner steering for hosting, managed services, and tool vendors; align priorities and track delivery.
• Coordinate change and release activities across stakeholders to minimize risk and maximize service continuity.
• Maintain documentation and runbooks, service catalog entries, and clear ownership.
• Act as the security anchor: implement baseline controls, secure configurations, and security-by-default operations.
• Coordinate risk, compliance, and audit readiness (policies, evidence, assessments).
• Engage with partners and stakeholders on identity & access, security monitoring, and incident handling.
• Translate security requirements into pragmatic implementations aligning business and security needs.

Skills

IT service ownership

Platform operations

Cloud hosting management

Information security fundamentals

Security frameworks

Stakeholder management

Documentation

English communication

Job description

Job overview

Ready to keep our travel platform stable, secure, and ready for takeoff? Eurowings Holidays is building the tour operator platform behind unforgettable trips – combining flight, hotel, and services into one seamless experience. Our ambition: become a Top 7 tour operator in Germany by 2029. To get there, we’re looking for a Technical Service Owner – Cloud Hosting & Security (all genders) who owns the reliable and secure operation of all components of our touristic platform – hands‑on in configuration and coordination, not engineering-heavy.

What you'll do

You are the end-to-end owner for Cloud Hosting & Information Security across Eurowings Holidays’ touristic platform components – at the interface between Eurowings Holidays, Eurowings Digital, and Eurowings Aviation (EWD/EWA).
Cloud Hosting / Service Ownership

• Own the operational performance of hosting services: availability, stability, capacity, cost transparency, SLAs/OLAs, and continuous improvement.
• Drive configuration and operational setup across hosting environments (together with internal/external partners).
• Run vendor & partner steering (hosting / managed services / tool vendors): alignment, priorities, delivery tracking, quality control.
• Ensure smooth change & release coordination across stakeholders keeping risk low and service continuity high.
• Maintain strong documentation and operational readiness (runbooks, service catalog entries, ownership clarity).

Information Security / Security

• Act as the “security anchor” for the platform: ensure baseline controls, secure configurations, and security‑by‑default operations.
• Coordinate risk, compliance and audit readiness for platform components (e.g., evidence, policies, security assessments).
• Steer security topics with partners and internal stakeholders: identity & access, security monitoring, vulnerability handling, incident coordination, and remediation follow‑up.
• Translate security requirements into pragmatic implementation, ensuring business goals and security needs fit together.

Optional (if bandwidth allows)

• Take on project or product responsibility for selected touristic components owning outcomes and stakeholder alignment.

What you'll need

• Solid experience in IT service ownership / platform operations / cloud hosting management (service thinking, reliability mindset, operational governance).
• Strong understanding of information security fundamentals (controls, risk thinking, secure configuration, incident/vulnerability coordination) and how to apply them pragmatically.
• Confidence working with external partners and internal cross‑functional stakeholders (you can steer without formal authority).
• A structured, documentation‑friendly approach (you create clarity where others see complexity).
• Excellent communication skills in English (German is a plus, depending on stakeholder set‑up).
• Familiarity with ITIL‑like operating models, security frameworks, or regulated/audit environments.
• Experience working across company interfaces (multi‑entity collaboration, shared responsibilities).

Inclusivity

All genders

Workplace type

Hybrid