Technical Service Owner – Cloud Hosting & Security (all genders)

Eurowings Holidays GmbH; Baden-Baden; On-site; EUR 90,000 - 120,000; Full time

Job summary

Eurowings Holidays is seeking a Technical Service Owner – Cloud Hosting & Security to own the reliable operation of our touristic platform, spanning hosting performance, security posture, and cost transparency across the business and partner ecosystems.

This hands-on role requires coordinating with Eurowings Holidays, Eurowings Digital, and Eurowings Aviation to align changes, runbooks, and service catalogs.

Qualifications

• Solid experience in IT service ownership / platform operations.
• Strong understanding of information security fundamentals and pragmatic application.
• Ability to steer with external partners and internal stakeholders without formal authority.
• Structured, documentation-friendly approach to create clarity.
• Excellent English communication skills (German is a plus).
• Familiarity with ITIL-like operating models and security frameworks.
• Experience working across company interfaces (multi-entity collaboration).

Responsibilities

• Own the operational performance of hosting services including availability and cost transparency.
• Drive configuration and operational setup across hosting environments with partners.
• Coordinate vendor and partner steering for hosting and tooling.
• Ensure change and release coordination to maintain service continuity.
• Maintain runbooks and service catalog entries with clear ownership.
• Act as security anchor: enforce baseline controls and secure-by-default operations.
• Coordinate risk, compliance and audit readiness for platform components.
• Steer security topics with partners and internal stakeholders: IAM, monitoring, incidents.

Skills

IT service ownership

Cloud hosting management

Information security fundamentals

Stakeholder management

Documentation discipline

English communication

ITIL-like operating models

Cross-entity collaboration

Job description

Ready to keep our travel platform stable, secure, and ready for takeoff? Eurowings Holidays is building the tour operator platform behind unforgettable trips – combining flight, hotel, and services into one seamless experience. Our ambition: become a Top 7 tour operator in Germany by 2029. To get there, we’re looking for a Technical Service Owner – Cloud Hosting & Security (all genders) who owns the reliable and secure operation of all components of our touristic platform – hands-on in configuration and coordination, not engineering-heavy.

What you'll do

You are the end-to-end owner for Cloud Hosting & Information Security across Eurowings Holidays’ touristic platform components – at the interface between Eurowings Holidays, Eurowings Digital, and Eurowings Aviation (EWD/EWA).

• Own the operational performance of hosting services: availability, stability, capacity, cost transparency, SLAs/OLAs, and continuous improvement.
• Drive configuration and operational setup across hosting environments (together with internal/external partners).
• Run vendor & partner steering (hosting / managed services / tool vendors): alignment, priorities, delivery tracking, quality control.
• Ensure smooth change & release coordination across stakeholders keeping risk low and service continuity high.
• Maintain strong documentation and operational readiness (runbooks, service catalog entries, ownership clarity).

Information Security / Security

• Act as the “security anchor” for the platform: ensure baseline controls, secure configurations, and security-by-default operations.
• Coordinate risk, compliance and audit readiness for platform components (e.g., evidence, policies, security assessments).
• Steer security topics with partners and internal stakeholders: identity & access, security monitoring, vulnerability handling, incident coordination, and remediation follow-up.
• Translate security requirements into pragmatic implementation, ensuring business goals and security needs fit together.

Optional (if bandwidth allows)

• Take on project or product responsibility for selected touristic components owning outcomes and stakeholder alignment.

What you'll need

• Solid experience in IT service ownership /platform operations /cloud hosting management (service thinking, reliability mindset, operational governance).
• Strong understanding of information security fundamentals (controls, risk thinking, secure configuration, incident/vulnerability coordination) and how to apply them pragmatically.
• Confidence working with external partners and internal cross-functional stakeholders (you can steer without formal authority).
• A structured, documentation-friendly approach (you create clarity where others see complexity).
• Excellent communication skills in English (German is a plus, depending on stakeholder set-up).
• Familiarity with ITIL-like operating models, security frameworks, or regulated/audit environments.
• Experience working across company interfaces (multi-entity collaboration, shared responsibilities).