Technical Service Owner – Cloud Hosting & Security (all genders) - HYBRID

Eurowings Holidays GmbH; Köln; Hybrid; EUR 90.000 - 135.000; Vollzeit

Zusammenfassung

Eurowings Holidays GmbH is seeking a Technical Service Owner for Cloud Hosting & Security to own the reliable operation of the touristic platform across interfaces with Eurowings Digital and Eurowings Aviation. You will manage hosting services, ensure security-by-default operations, and coordinate stakeholders to keep services running smoothly.

The role emphasizes hands-on configuration, strong documentation, and proactive risk management, with a hybrid work setup and collaboration across

Qualifikationen

• Solid experience in IT service ownership / platform operations / cloud hosting management.
• Strong understanding of information security fundamentals and pragmatic application.
• Ability to steer without formal authority with external partners and internal stakeholders.
• Structured, documentation‑friendly approach to work.
• Excellent English communication; German is a plus depending on setup.
• Familiarity with ITIL‑like operating models, security frameworks, or regulated environments.
• Experience working across company interfaces and multi-entity collaboration.

Aufgaben

• Own end-to-end Cloud Hosting & Information Security across the platform.
• Drive availability, performance, capacity, cost transparency, SLAs/OLAs, and improvements.
• Coordinate configuration across hosting environments with partners.
• Run vendor & partner steering for hosting and tools, track delivery and quality.
• Coordinate change and release activities to minimize risk and maximize continuity.
• Maintain runbooks and service catalog entries for operational readiness.

Kenntnisse

IT service ownership

Cloud hosting management

Platform operations

Information security fundamentals

Stakeholder management

Jobbeschreibung

Job overview

Ready to keep our travel platform stable, secure, and ready for takeoff? Eurowings Holidays is building the tour operator platform behind unforgettable trips – combining flight, hotel, and services into one seamless experience. Our ambition: become a Top 7 tour operator in Germany by 2029. To get there, we’re looking for a Technical Service Owner – Cloud Hosting & Security (all genders) who owns the reliable and secure operation of all components of our touristic platform – hands-on in configuration and coordination, not engineering-heavy.

What you'll do

You are the end-to-end owner for Cloud Hosting & Information Security across Eurowings Holidays’ touristic platform components – at the interface between Eurowings Holidays, Eurowings Digital, and Eurowings Aviation (EWD/EWA).

• Cloud Hosting / Service Ownership
• Own the operational performance of hosting services: availability, stability, capacity, cost transparency, SLAs/OLAs, and continuous improvement.
• Drive configuration and operational setup across hosting environments (together with internal/external partners).
• Run vendor & partner steering (hosting / managed services / tool vendors): alignment, priorities, delivery tracking, quality control.
• Ensure smooth change & release coordination across stakeholders keeping risk low and service continuity high.
• Maintain strong documentation and operational readiness (runbooks, service catalog entries, ownership clarity).

Information Security / Security

• Act as the "security anchor" for the platform: ensure baseline controls, secure configurations, and security‑by‑default operations.
• Coordinate risk, compliance and audit readiness for platform components (e.g., evidence, policies, security assessments).
• Steer security topics with partners and internal stakeholders: identity & access, security monitoring, vulnerability handling, incident coordination, and remediation follow‑up.
• Translate security requirements into pragmatic implementation, ensuring business goals and security needs fit together.

Optional (if bandwidth allows)

• Take on project or product responsibility for selected touristic components owning outcomes and stakeholder alignment.

What you'll need

• Solid experience in IT service ownership / platform operations / cloud hosting management (service thinking, reliability mindset, operational governance).
• Strong understanding of information security fundamentals (controls, risk thinking, secure configuration, incident/vulnerability coordination) and how to apply them pragmatically.
• Confidence working with external partners and internal cross-functional stakeholders (you can steer without formal authority).
• A structured, documentation-friendly approach (you create clarity where others see complexity).
• Excellent communication skills in English (German is a plus, depending on stakeholder set-up).
• Familiarity with ITIL-like operating models, security frameworks, or regulated/audit environments.
• Experience working across company interfaces (multi-entity collaboration, shared responsibilities).

Inclusivity

all genders

Workplace type

hybrid