Technical Service Engineer(Germany)

Anker Innovations; Düsseldorf; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Anker Innovations in Düsseldorf seeks a middle-senior Technical Service Engineer to provide professional technical support for SOLIX home energy storage products, troubleshoot issues, and guide installations. You will ensure customer satisfaction with prompt responses.

The role requires 5+ years in technical support for energy storage or related products, strong knowledge of BMS/EMS, and travel across Benelux as needed. A relevant degree is required; Master’s is a plus.

Qualifikationen

• Bachelor’s degree in Electrical Engineering or related field; Master’s preferred.
• 5+ years in technical support for energy storage, solar PV or related products.
• Strong knowledge of BMS, EMS, and power electronics.
• Experience with AC/DC power conversion, inverters and battery tech.
• Excellent verbal and written communication; able to explain technical concepts to non-technical audiences.

Aufgaben

• Provide advanced technical support for Anker SOLIX products, troubleshoot and resolve complex issues.
• Lead analysis of technical problems and develop solutions for customers and internal teams.
• Create and maintain technical documentation, knowledge bases, and troubleshooting guides.
• Support sales teams and partners with technical expertise for complex opportunities.
• Analyze customer feedback to identify issues and drive product improvements.
• Lead cross-functional teams to address critical technical challenges.
• Drive continuous improvement of support processes and customer experience.

Kenntnisse

Technical support

BMS knowledge

EMS knowledge

Power electronics

AC/DC power conversion

Inverter technology

Data analysis

CRM systems

Technical communication

Travel willingness

Ausbildung

Bachelor's degree in Electrical Engineering

Master's degree preferred

Tools

CRM systems

Documentation tools

Jobbeschreibung

We are now looking for a middle-senior level Technical Service Engineer. This position will provide professional technical support for Anker SOLIX home energy storage products, troubleshoot issues, guide installations, and ensure customer satisfaction with prompt responses.

This position is a full-time, with frequent business travel position.

Key Responsibilities

• Provide advanced technical support for Anker SOLIX home energy storage products, including troubleshooting and resolving complex technical issues.
• Lead the analysis of technical problems and develop solutions for both customers and internal stakeholders.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Support sales teams and partners with technical expertise for complex sales opportunities.
• Analyze customer feedback to identify common issues and contribute to product improvement initiatives.
• Lead cross-functional teams to address critical technical challenges.
• Drive continuous improvement of technical support processes and customer experience.

Qualifications

• Bachelor's degree in Electrical Engineering, Renewable Energy, or related field; Master's degree preferred.
• 5+ years of experience in technical support for energy storage systems, solar PV systems, or related products.
• Strong technical knowledge of battery management systems (BMS), energy management systems (EMS), and power electronics.
• Experience with AC/DC power conversion, inverter technology, and battery technologies.
• Advanced problem-solving skills and ability to work under pressure in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical audiences.
• Proficiency in both Dutch and English, additional languages proficiency will be a plus.
• Experience with customer relationship management (CRM) systems and technical support tools.
• Experience with data analysis and reporting to drive process improvements.
• Willingness to travel in Benelux and designated area for customer support or training purposes.