Service Engineer Germany (m/f/d)

GoodWe; Deutschland; On-site; USD 62,799 - 85,635; Full time

Job summary

GoodWe is seeking a Service Engineer Germany (m/f/d) to lead Level 2 technical support and train Level 1 teams across Europe. You will collaborate with sales, R&D, and partners to deliver responsive service and build strong customer relationships.

Based in Germany, you will work with an international team, travel as needed, and contribute to expanding GoodMe’s service footprint while ensuring high customer satisfaction and process excellence.

Qualifications

• Bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
• At least 3 years of experience in technical support.
• Fluent in German and English at B2 level.
• Willingness to travel and cross-border collaboration.
• Structured, customer-focused, results-oriented mindset.

Responsibilities

• Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
• Act according to service KPIs and processes, with a strong focus on customer satisfaction.
• Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
• Analyse product issues and escalate to Level 3 when needed.
• Conduct customer installation and service training sessions, both online and in-person.
• Collaborate with the Germany regional team.
• Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Skills

German fluency

English B2

Technical support

Troubleshooting

Customer service

Cross-border collaboration

Education

Bachelor’s degree in electrical engineering or related field

Job description

Positionstitel: Service Engineer Germany (m/f/d)

Your mission

As a Service Engineer Germany, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Germany regional team supporting our sales growth and maintaining customer loyalty.

A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.

This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Germany.

Your main responsibilities

• Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
• Act according to service KPIs and processes, with a strong focus on customer satisfaction.
• Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
• Analyse product issues and escalate to Level 3 when needed.
• Conduct customer installation and service training sessions, both online and in-person.
• Collaborate with the Germany regional team.
• Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

• A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical support, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset.
• Fluent in German a MUST! and English B2 level.
• Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
• Willingness to travel.

What we offer

• Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe EMEA team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision making.
• Have fun and do something meaningful & make a difference!!!