Technical Customer Support Professional

Trimble; Biberach an der Riß; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology company in Germany is seeking a candidate to diagnose and troubleshoot complex hardware and software issues, drive customer success, and deliver training sessions for users in the geospatial field. The ideal candidate should have a background in Surveying or Geomatics and experience with mobile mapping systems. Exceptional communication and collaboration skills are essential for this role.

Qualifikationen

• Strong knowledge of GNSS/INS, LiDAR, and imaging technologies.
• Exceptional written and verbal communication skills required.
• Proven ability to work with diverse global technical teams.

Aufgaben

• Diagnose and troubleshoot complex hardware and software problems.
• Drive customer success by maximizing benefits of geospatial products.
• Develop and deliver training sessions for users.

Kenntnisse

Problem-solving skills

Customer-centric mindset

Communication skills

Collaboration skills

Knowledge of Mobile Mapping Systems

Ausbildung

Academic background in Surveying, Geomatics, Remote Sensing

Jobbeschreibung

What You Will Do

• Diagnose and troubleshoot complex hardware and software problems for dealers and end‑users.
• Drive customer success by helping customers and dealers navigate and maximize the benefits and application functionality of our cutting‑edge geospatial products.
• Develop and deliver on‑site and online training sessions for our users to enhance their understanding of product capabilities and troubleshooting skills.
• Handle customer interactions efficiently via email, phone calls and online meetings.
• Elevate customer voices by collaborating effectively with cross‑functional teams (e.g., Engineering, Service) to elevate high‑priority issues, feature & enhancement requests, and consult on technical matters, ensuring customer feedback is impactful.
• Create and maintain high‑quality documentation for internal and external knowledge bases.
• Take ownership of side projects to explore the full potential of our tools and share best practices with the team.

This role is ideal for individuals who enjoy problem‑solving, are excellent communicators, and thrive in a fast‑paced, international work environment.

What Skills & Experience You Should Bring

• Academic background in Surveying, Geomatics, Remote Sensing, or similar disciplines preferred with an additional professional experience in the geospatial domain.
• Strong knowledge of Mobile Mapping Systems, including the operation of key components like GNSS/INS, LiDAR, and imaging technologies, and the processing and analysis of geospatial data.
• A strong customer‑centric mindset and dedication to delivering exceptional technical support, presentations, trainings and building relationships.
• Exceptional written and verbal communication skills.
• Proven ability to collaborate effectively with diverse global technical teams, dealers and customers.
• Fluent level of English is required.

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose‑built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values‑Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].