Technical Customer Success Manager (Europe)

AIRS Medical; München; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading healthcare technology company in Munich is seeking a Technical Customer Success Manager for the EMEA region. This role is crucial for ensuring that healthcare clients effectively integrate and maximize the value of SwiftMR, the company's MRI reconstruction software. Responsibilities include technical troubleshooting, client support, and configuration of systems. Ideal candidates should have at least 1 year of healthcare IT experience, proficiency in TCP/IP and DICOM, and be fluent in both English and German.

Qualifikationen

• Must have experience in a technical or application support role within healthcare IT.
• Proficiency in TCP/IP and DICOM networking is required.
• Experience with MRI systems and PACS is highly desirable.

Aufgaben

• Configure and deploy SwiftMR on VMs or gateway PCs.
• Act as the primary technical resource, providing application support.
• Conduct regular check-ins to ensure clients leverage SwiftMR's capabilities.

Kenntnisse

TCP/IP networking

DICOM networking

Problem-solving skills

Communication skills

Client-focused approach

Fluent in English

Fluent in German

Ausbildung

1+ years in a technical or application support role within healthcare IT

Tools

MRI systems

PACS

Linux

Imaging software

Jobbeschreibung

Job Description Summary

Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.

AIRS Medical has been recognized with Frost & Sullivan\'s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.

As we continue expanding across the U.S., Europe and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.

To learn more about the company, please visit: https://airsmed.com/ https://www.linkedin.com/company/airsmed/

Technical Implementation (50%)

• Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
• Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability
• Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
• Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities

Customer Support & Troubleshooting (50%)

• Act as the primary technical resource for clients, providing application support and resolving technical issues
• Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
• Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
• Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results
• Plan and coordinate SwiftMR integrations with potential customers

Qualifications & Requirements

• 1+ years in a technical or application support role within healthcare IT
• Proficiency with TCP/IP networking and DICOM networking
• Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
• Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
• Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users
• Fluent in English and German
• Pro-active team player

Preferred Experiences (Nice to Have)

• 3+ years in a technical or application support role within healthcare IT
• Experience implementing radiology software in a clinical environment
• Experience with Linux
• Fluent in Italian

Work Conditions and Environment

• Work type: Full-time
• Collaborate with team members and customers around the country and the world

Hiring Process

• Initial Coffee Chat – Informal discussion to explore mutual fit.
• Technical Interview (Hiring Manager) – Assessment of technical skills and experience.
• Interview with EMEA Manager – Further clarification of the role and expectations
• Culture-Fit Interview – Discussion on work style and company values.
• Onboarding – Comprehensive training and integration into the team.

We review applications and conduct interviews on a continuous basis, so we encourage early applications.

Starting date as soon as possible.