After Sales Specialist (m/w/d)

Xppower2; Schechen; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

30 days vacation

JobRad bicycle leasing

Wellness program (EGYM)

Company events

Free drinks and fruit

Canteen

Changing rooms with showers

Job summary

XP Power is seeking an After Sales Specialist to support customers after delivery, handling returns, repairs and service requests from start to finish. You will coordinate with Quality, Operations, Production and Sales to deliver exceptional service and drive continuous improvement.

You will manage inquiries, act as the primary contact, coordinate investigations, and maintain records, ensuring timely resolutions while upholding high standards of customer satisfaction.

Qualifications

• Experience in customer service, after sales, returns management or a similar role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication skills and confidence working with customers and internal stakeholders.
• A proactive, solution-oriented mindset with strong problem-solving abilities.
• High attention to detail and commitment to accuracy.
• Ability to manage multiple activities while maintaining a high level of customer service.
• Strong analytical skills with the ability to identify trends and opportunities for improvement.

Responsibilities

• Managing customer returns, repairs and service requests from initial enquiry through to resolution.
• Acting as the main point of contact for customers throughout the after sales process.
• Coordinating investigations, repairs, replacements and product returns with internal teams.
• Monitoring and tracking cases to ensure timely resolution and excellent customer service.
• Working closely with Quality, Production, Applications, Operations and Sales teams to resolve customer issues efficiently.
• Maintaining accurate records and documentation within business systems.
• Identifying opportunities to improve processes and enhance the customer experience.
• Supporting continuous improvement initiatives across the after sales function.
• Supporting customs-related activities, including inward and outward processing, in collaboration with Trade Compliance and Operations teams

Skills

Customer service

Returns management

Stakeholder communication

Problem solving

Attention to detail

Multi-tasking

Analytical thinking

ERP systems knowledge

Microsoft Office

Tools

SAP

Job description

About the Role

Do you enjoy solving problems, working with customers and coordinating with different teams to find the best solution?

As an After Sales Specialist, you will play a key role in supporting our customers after delivery, ensuring product returns, repairs and service requests are managed efficiently from start to finish. You will work closely with customers and colleagues across Quality, Operations, Production and Sales to deliver an outstanding customer experience and drive continuous improvement.

What You'll Be Doing

• Managing customer returns, repairs and service requests from initial enquiry through to resolution
• Acting as the main point of contact for customers throughout the after sales process
• Coordinating investigations, repairs, replacements and product returns with internal teams
• Monitoring and tracking cases to ensure timely resolution and excellent customer service
• Working closely with Quality, Production, Applications, Operations and Sales teams to resolve customer issues efficiently
• Maintaining accurate records and documentation within business systems
• Identifying opportunities to improve processes and enhance the customer experience
• Supporting continuous improvement initiatives across the after sales function
• Supporting customs-related activities, including inward and outward processing, in collaboration with Trade Compliance and Operations teams

What We're Looking For

• Experience in customer service, after sales, returns management or a similar role
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent communication skills and confidence working with customers and internal stakeholders
• A proactive, solution-oriented mindset with strong problem-solving abilities
• High attention to detail and commitment to accuracy
• Ability to manage multiple activities while maintaining a high level of customer service
• Strong analytical skills with the ability to identify trends and opportunities for improvement
• Comfortable working with business systems and administrative processes
• Ability to work independently while building effective relationships across different teams
• Proficiency in Microsoft Office applications, particularly Excel, Outlook and Word
• Experience with SAP or other ERP systems would be an advantage but is not essential
• Awareness of import/export processes, customs requirements or trade compliance principles would be beneficial but is not required
• Willingness to learn and develop knowledge in areas such as customs procedures, inward and outward processing, and import/export compliance
• Adaptable, collaborative and committed to continuous improvement

XP Power provides a safe, healthy, and collaborative working environment where you can truly make an impact. Our employees are at the center of what we do-because only when they thrive can our customers benefit.

An exciting and technically challenging role in an international environment

Flat hierarchies and open, honest communication

Collaboration with a motivated and experienced international team on highly interesting and challenging individual projects

Opportunities for professional and personal development

Work‑life balance through flexible working hours

A supportive social work environment, including: 30 days of vacation, JobRad bicycle leasing, EGYM Wellpass (discounted access to fitness and wellness facilities), Company events, Free drinks and fruit, Canteen, Changing rooms with showers, ....

Varied tasks and modern workplaces in the beautiful Bavarian Alpine foothills