Teamlead (m/f/d) Customer Service Northern Europe

Parts Europe; Wasserliesch; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working times

Remote work option

Company bike leasing

Job ticket for regional transport

Zusammenfassung

Parts Europe seeks a Team Lead for the Northern Europe Customer Service team, covering DACH, Benelux, the UK and Scandinavian markets. You will mentor, coach and support the team as the central contact point while driving KPI achievement and continuous improvements.

You will lead professional and disciplinary tasks, ensure efficient workflows, and handle day-to-day operations and complex inquiries. Fluent English is required; other regional languages are a plus.

Qualifikationen

• Completed a commercial or technical education and several years of customer service experience, ideally in Automotive, Motorcycle and/or Powersports.
• Ability to structure and prioritize tasks effectively, demonstrate strong leadership, and apply a solution-oriented mindset.
• Proficient with MS Office (especially Excel) and familiar with ERP systems.
• Fluent in English, written and spoken; additional languages from the assigned regions are a plus.

Aufgaben

• As Team Lead, manage, mentor and support the newly merged Northern Europe Customer Service team across DACH, Benelux, UK and Scandinavia; act as central point of contact.
• Coach and train team members, define clear goals and drive continuous team development; handle professional and disciplinary leadership tasks.
• Implement targets and KPIs set by management; monitor team performance and take countermeasures to achieve goals; provide regular updates to management.
• Ensure efficient workflow within the team and cross-functional collaboration; contribute to continuous process improvements in service quality and support standards.
• Support the team with day-to-day operations and complex customer or technical inquiries as needed.

Kenntnisse

Leadership

Customer service experience

Task prioritization

Communication

Ausbildung

Commercial or technical education

Tools

MS Office

Excel

ERP systems

Jobbeschreibung

• As Team Lead, you manage, mentor and support the newly merged Northern Europe Customer Service team covering the DACH, Benelux, UK and Scandinavian markets by acting as the central point of contact.
• By fostering a positive work environment, you coach and train team members, define clear goals and drive continuous team development. Furthermore, you take on both professional and disciplinary leadership tasks, including holiday planning, time management and performance reviews.
• An important part of the role is to implement the targets and KPIs set by management, as well as monitoring closely the performance of the team; ensuring proper follow up and putting in place appropriate countermeasures to enable the organization and the team to achieve the set goals. To provide continuous updates to management is an important aspect of the role.
• You ensure an efficient workflow within the team and in cross-functional collaboration, contributing to the continuous improvement of processes, service quality and support standards.
• Additionally, you support the team with day-to-day operations and complex customer or technical inquiries when needed.

Your responsibilities:

• As Team Lead, you manage, mentor and support the newly merged Northern Europe Customer Service team covering the DACH, Benelux, UK and Scandinavian markets by acting as the central point of contact.
• By fostering a positive work environment, you coach and train team members, define clear goals and drive continuous team development. Furthermore, you take on both professional and disciplinary leadership tasks, including holiday planning, time management and performance reviews.
• An important part of the role is to implement the targets and KPIs set by management, as well as monitoring closely the performance of the team; ensuring proper follow up and putting in place appropriate countermeasures to enable the organization and the team to achieve the set goals. To provide continuous updates to management is an important aspect of the role.
• You ensure an efficient workflow within the team and in cross-functional collaboration, contributing to the continuous improvement of processes, service quality and support standards.
• Additionally, you support the team with day-to-day operations and complex customer or technical inquiries when needed.

You bring along:

• You have completed a commercial or technical education and gained several years of experience in customer service, ideally within the Automotive, Motorcycle and/or Powersports industry.
• You are able to structure and prioritize tasks effectively, demonstrate strong leadership skills and apply a solution-oriented mindset.
• You are experienced with MS Office (especially Excel) and familiar with ERP systems.
• You are fluent in English, written and spoken; additional languages from the assigned countries are an asset.
• You are open-minded, communicative and trustworthy, with the ability to handle sensitive matters confidentially.

What we offer:

• A secure job in a constantly growing company
• A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry
• Flexible working times in full and part-time, modern working equipment and the possibility to work remote.
• Onboarding and support for new employees
• Regular employee events, excursions, guided motorcycle tours and special sales events
• Company bike leasing and a job ticket for the regional public transport
• Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.