Senior Commercial Operations Specialist (Berlin, DE)

Parking; Berlin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Arrive is seeking a highly independent Senior Commercial Operations Specialist to strengthen our German team. You will act as the operational backbone between customers, account management, service teams and internal stakeholders, ensuring projects and contracts are implemented smoothly end-to-end.

In this role you will shape structures and processes in a dynamic, international setting, with a focus on continuous improvement, process optimization and proactive problem solving.

Qualifications

• Several years of experience in Commercial Operations or a similar role.
• Strong ownership, independent working style and accountability.
• Excellent problem-solving and hands-on mindset.
• Able to adapt to changing processes in a dynamic environment.
• Strong communication and stakeholder management skills.
• Team-oriented with ability to coach colleagues.
• Willingness to travel for workshops and meetings.

Responsibilities

• Process analysis and end-to-end optimization; identify bottlenecks in order types and automate workflows.
• Onboarding, coaching of specialists and establishing best practices.
• Informal operational representation of management as deputy.
• Support and management of customer inquiries and commercial processes end-to-end.
• Coordinate spare parts, service calls and maintenance contracts.

Skills

Operational Excellence

Commercial Operations

Stakeholder Management

Process Improvement

Leadership

Tools

Asana

Slack

Google Workspace

Confluence

Microsoft Office

Job description

We've signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together.

Senior Commercial Operations Specialist (m/f/d)

The Role

We are looking for a highly independent and solution-oriented personality as a Senior Commercial Operations Specialist to strengthen our growing team in Germany.

This is not a classic internal sales or pure administration role. Rather, it is a central operational key position at the interface of customer service, commercial coordination and process optimization.

You will act as an operational backbone between customers, account management, service teams, production sites and internal stakeholders and ensure that projects, requests, offers, service contracts and operational processes are implemented smoothly end-to-end.

You will play an important role in actively shaping and improving structures and processes in a dynamic and constantly evolving environment.

The role unites:

• Customer coordination,
• commercial administration,
• Litigation responsibility,
• as well as informal operational management.

Your Tasks & Responsibilities

Core Focus:

• Process analysis & end-to-end optimization: Identification of bottlenecks in the 7 order types; Streamline and automate manual workflows.
• Technical leadership & guiding: Onboarding, coaching of specialists/working students and establishment of best practices.
• Deputy: Informal operational representation of the management.

Commercial & Customer Operations

• Independent support and management of customer inquiries and commercial processes end-to-end.
• Preparation and management of quotations, invoices, orders and service-related documentation.
• Coordination of spare parts, service calls and maintenance contracts.
• Reliable contact for customers as well as internal stakeholders.

Operational Coordination & Ownership

• Independent takeover of operational issues and proactive solution finding.
• Independent handling of special cases and decision-making within the area of responsibility.
• Coordinate priorities, timelines, and operational follow-ups across different teams.
• Guiding, coaching and professional onboarding for specialists, juniors and working students.

Process Optimization & Continuous Improvement

• Identification of inefficiencies and active optimization of operational processes.
• Collaborate on automation initiatives and improve tools and workflows.
• Support in setting up scalable processes and efficient ways of working in a changing organization.
• Expansion of clear guidelines, process documentation and best practices for day-to-day business.
• Support and professional guidance of junior team members and working students in everyday operations.
• Help solve operational challenges and share best practices.
• Function as an experienced operational sparring partner within the team.
• Helping to build structure, clarity and stability in a dynamic environment.

What we are looking for

Experience & Mindset

• Several years of experience in Commercial Operations, Lean/Process Management, Sales Operations, Customer Operations, Service Administration or in a comparable operational role.
• High level of personal responsibility as well as the ability to work independently and take ownership.
• Strong problem-solving skills as well as a proactive and hands-on mentality.
• Enjoyment of dynamic environments with changing processes and structures.
• Ability to prioritize and stay organized even during heavy workloads.
• Strong operational understanding and good decision-making skills.
• Very good communication and stakeholder management skills.
• Team-oriented way of working as well as the ability to support and guide less experienced colleagues.
• Enjoyment of cross-departmental cooperation in an international environment.
• Customer-oriented and solution-oriented mindset.

Systems & Tools
Experience with some of the following tools is an advantage:

• Asana
• Slack
• Google Workspace / Google Drive
• Confluence
• Microsoft Office

We require a high affinity for learning new systems and tools quickly.

Languages

• German: fluent / fluent (C1)
• English: fluent / business fluent (C1)

What to expect

• A role with real operational influence and a high level of ownership.
• The opportunity to actively shape processes and ways of working.
• A dynamic, international environment with high visibility within the organization.
• Flexible working hours as well as a remote-friendly working model.
• A position with both operational and procedural responsibility.
• International collaboration with teams in different locations.

Remote Work & Travel
The role can be performed remotely within Germany and offers flexibility in terms of work location and working hours.

At the same time, we expect a certain willingness to travel for workshops, trainings, team meetings and operational cooperation on site.

Typical travel activity:

• currently more often due to the team and process structure,
• in the long term, it is expected to be about 1–2 trips per quarter,
• Trips usually last 1-3 days.
• Berlin
• Austria

Why this role is important

This role is central to the success of our operations.

You will ensure that customer solutions, operational processes and commercial activities are efficiently managed from inquiry to implementation – and at the same time actively contribute to shaping the future structure and scalability of the team.

If you like to take on responsibility, solve problems, optimize processes and create structure in dynamic environments, we look forward to getting to know you.