Team Leader Customer Enthusiasm & Sales (m/f/d/x)

Who is Hiring; Hannover; Hybride; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Remote work option

Continuing education & development

Healthy corporate culture

Résumé du poste

Deutsche Telekom Service GmbH in Hanover is seeking a Team Leader for Customer Enthusiasm & Sales to inspire and develop a motivated team. You will drive top performance, coach individuals, and promote customer enthusiasm and sales success through agile practices and effective conflict management.

The role emphasizes leadership development, flexible work arrangements, and a modern, collaborative work environment to foster team spirit and innovation.

Qualifications

• Proven experience in managing employees and motivating teams.
• Ability to develop teams and promote high-performance units.
• Profound knowledge and practical application of agile methods.
• Competence in constructive conflict management and finding solutions.
• Distinctive coaching & mentoring skills for team members.

Connaissances

Proven experience in managing teams

Team development

Agile methods

Conflict management

Coaching & mentoring

Sales experience

CRM experience

Presentation & negotiation

Sales analytics

Outils

CRM

Description du poste

Team Leader Customer Enthusiasm & Sales (m/f/d/x) ================================================== Hanover Deutsche Telekom Service GmbH

Impress customers --- with service and performance! This challenge challenges us anew every day. We are the voice of the Group and advise our customers over the phone. Professional, quick and easy. Become a "customer enthusiast" too and find out why Telekom's call centers are real service centers!

About the position

As a committed team leader (m/f/d), you take on a key role in leading and developing a motivated team. Your primary goal is not only to lead your team to top performance, but also to position it decisively in customer enthusiasm and increasing your sales success. You promote an agile way of working, coach your employees individually and solve challenges through effective conflict management. With your expertise in employee management and team development, you create an environment in which everyone can develop and contribute to joint success.

Must-Have Skills

• Proven experience in managing employees and motivating teams
• Ability to develop teams and promote high-performance units
• Profound knowledge and practical application of agile methods
• Competence in constructive conflict management and finding solutions
• Distinctive coaching & mentoring skills for team members

Nice-to-have Skills

• Sales experience
• Experience in customer relationship management (CRM)
• Distinctive presentation and negotiation techniques
• Analytical skills to optimize sales

What we offer

• Attractive pay and comprehensive social benefits
• Flexible working hours and the option to work remotely for a good work-life balance
• Comprehensive continuing education and development opportunities to specifically expand your leadership skills (e.g. in employee management, team development, coaching)
• A modern work environment with the latest technology and ergonomic equipment
• An open and collegial corporate culture that promotes team spirit and innovation
• Regular team events and networking opportunities
• A responsible position with plenty of creative leeway and the opportunity to actively contribute to customer enthusiasm
• Health-promoting measures and offers for your well-being

This position is also available on a part-time basis. Severely disabled people are given priority if they are equally qualified.