Telesales Support - Customer Support (m/w/d)

Meyer Talent Acquisition; Berlin; Vor Ort; EUR 18.000 - 25.000; Teilzeit

Benefits dieser Stelle

Modern FinTech office

Development opportunities

Flat hierarchies

Zusammenfassung

Telesales Support (m/f/d) – Customer Support for a FinTech client in Berlin Mitte is being recruited by Meyer Talent Acquisition.

You will contact warm leads, analyze needs, and guide customers through the loan application process while keeping CRM notes up to date. Strong German, empathy, and reliability are essential for success in a fast-paced startup environment.

Qualifikationen

• Experience in telesales or outbound customer service is advantageous but not required.
• Excellent German spoken and written; strong communication and empathy.
• Sales affinity with service orientation and guiding customers through processes.

Aufgaben

• Active follow-up of warm leads; no cold calling.
• Needs analysis and trust-building over the phone.
• Assist customers in continuing loan applications and app usage.
• Coordinate with internal credit advisors and hand over qualified inquiries.
• Document conversation results and customer feedback in the CRM.

Kenntnisse

German language skills

Communication

Empathy

MS Office

Telesales experience

Tools

MS Office

Jobbeschreibung

Telesales Support - Customer Support (m/f/d)

As Telesales Support (m/f/d) - Customer Support, you will support one of our clients through Meyer Talent Acquisition.

For our client, a rapidly growing, innovative FinTech company with a modern office in the heart of Berlin (Berlin Mitte), we are looking for motivated reinforcement for the Telesales & Support Team. Our client stands for modern financial solutions, agile working methods, and the targeted use of the latest technologies to provide their customers with the simplest way to the right consumer credit.

Do you have a keen sense for people, can actively listen, and quickly build trust over the phone? Then this position is just right for you!

Responsibilities:

• Active Follow-up (Warm Leads): You contact customers who have started but not completed their loan application online or in the app. These are purely Warm Leads - no cold calling.
• Needs Analysis & Trust Building: You listen attentively, identify hurdles or open questions in the process, and create a trusting conversation atmosphere with your empathetic nature.
• Process Support: You assist customers in successfully continuing their application, answer questions about app usage, and guide them through the next steps.
• Interface to Credit Advisory: You work closely with internal credit advisors (m/f/d), prepare qualified inquiries, and hand them over seamlessly.
• Data Maintenance: You meticulously document conversation results and customer feedback in the CRM system.

Qualifications:

• Experience: Initial experience in telesales, outbound support, customer service, or telephone sales (e.g., through internships or part-time jobs) is advantageous but not mandatory.
• Communication & Empathy: You excel in active listening, possess strong sensitivity, and can quickly build trust over the phone.
• Sales Affinity: A high service and solution orientation combined with the joy of guiding customers purposefully through the process.
• Work Ethic: Diligence, reliability, and a structured approach to data maintenance.
• Language & IT Skills: Very good German language skills, both spoken and written, as well as proficiency in MS Office and common tools.
• Availability: You can work at least 20 hours per week and are willing to work on-site at the office in Berlin Mitte.

Benefits:

• A modern work environment in a burgeoning FinTech in the heart of Berlin.
• Development Opportunities: A rapidly growing company where you gain solid practical experience and have real opportunities to grow over time.
• A highly motivated, collegial team with flat hierarchies and quick decision-making paths.
• Great Mission: Talented and ambitious colleagues, united by the mission to improve people's personal finances.
• Valuable practical experience in active customer engagement and building customer relationships in the financial sector.
• No Cold Calling - You work exclusively with users who have already shown interest.
• Startup Spirit: The chance to actively contribute to building the next FinTech success in Germany.

Equal opportunity, diversity, and inclusion are important to us and our client. We welcome applications from all individuals - regardless of gender, age, origin, religion, sexual orientation, or disability. For us, it's the person and your motivation to make a difference together that counts!