Strategic Engagement Associate

Metaview; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A technology-driven recruitment firm in Germany is looking for a Customer Success Associate to enhance customer experiences. This role involves onboarding new clients, driving product adoption, and ensuring account health. Applicants should have over 2 years of experience in customer-facing roles, be strong communicators, and thrive in a fast-paced environment. Ideal candidates with recruitment backgrounds would be preferred.

Qualifikationen

• 2+ years’ experience in a customer/stakeholder-facing role.
• Confident communicator energized by meeting new people.
• Comfortable in fast-paced startup environments.

Aufgaben

• Deliver high-impact onboarding for new customers.
• Use data to drive product adoption and engagement.
• Track account health and detect usage risks.
• Support users with issues, coordinating with technical teams.
• Design scalable Customer Success approaches.
• Collaborate with Product and Sales to improve services.

Kenntnisse

Customer Success experience

Stakeholder communication

Problem-solving

Product adoption

Jobbeschreibung

Metaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision.

We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for a Customer Success Associate to ensure our SMB and mid-market customers enjoy a seamless and engaging experience on Metaview, driving retention and growth.

What we're looking for?

We need someone with 2+ years’ experience in a customer/stakeholder-facing role (Customer Success, Sales, RevOps, or similar) who is a confident communicator and gets energized by meeting new people. You should be comfortable in a fast-paced, high-growth startup environment and have a track record of driving product adoption and building strong customer relationships. Bonus points if you have a background in recruitment, early sales, TA Ops, or consulting, as these backgrounds provide an inherent understanding of the problem space and a high bar for performance.

What you'll do:

• Onboard like a pro: Deliver high-impact onboarding for new SMB and mid-market customers, ensuring a smooth ramp and quick path to value.

• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.

• Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.

• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.

• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.

• Champion the customer voice: Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.