ServiceNow Trainer

Jobtailor; Deutschland; Vor Ort; EUR 50.000 - 95.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Training Facilitator to run ServiceNow training sessions for diverse audiences, both in person and virtually. You will develop and maintain training materials, document processes, and align content with new platform releases.

The role requires hands-on ServiceNow experience, 3+ years in training delivery, and strong communication, with ITIL knowledge as a plus. A collaborative, fast-paced environment awaits.

Qualifikationen

• Hands on experience using the ServiceNow platform
• 3+ years facilitating tailored in person, virtual and train the trainer training
• 3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)
• Strong verbal and written communication skills for training diverse audiences
• Ability to simplify complex technical concepts into accessible training materials
• Experience collaborating with cross functional teams to refine training requirements and content
• Possess excellent customer service skills
• Ability to multi-task and self-assign work in a fast-paced environment.
• Understanding of ITIL foundation or ITIL certified.

Aufgaben

• Facilitate live (virtual and in‑person) ServiceNow training for technical and non‑technical audiences.
• Deliver targeted training on new features, portals, workflows, and catalog items.
• Produce and maintain high‑quality training videos, instructor guides, reference guides, and job aids.
• Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
• Maintain training materials in both digital and print formats to support broad accessibility.
• Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
• Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

Kenntnisse

ServiceNow experience

Training facilitation

User documentation

Communication skills

ITIL knowledge

Cross-functional collaboration

Multi-tasking

Customer service

Ausbildung

ITIL Certification

Tools

Knowledge Articles

Jobbeschreibung

Facilitate live (virtual and in‑person) ServiceNow training for technical and non‑technical audiences.
Deliver targeted training on new features, portals, workflows, and catalog items.
Produce and maintain high‑quality training videos, instructor guides, reference guides, and job aids.
Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
Maintain training materials in both digital and print formats to support broad accessibility.
Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

Requirements

• Hands on experience using the ServiceNow platform
• 3+ years facilitating tailored in person, virtual and train the trainer training
• 3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)
• Strong verbal and written communication skills for training diverse audiences
• Ability to simplify complex technical concepts into accessible training materials
• Experience collaborating with cross functional teams to refine training requirements and content
• Possess excellent customer service skills
• Ability to multi-task and self-assign work in a fast-paced environment.
• Understanding of ITIL foundation or ITIL certified.

Core Competencies

Demonstrates expertise in facilitating ServiceNow training for diverse audiences, producing high-quality training materials, and collaborating with cross-functional teams to enhance training effectiveness. Proficient in simplifying complex technical concepts and maintaining training resources to ensure accessibility and alignment with platform updates.

Highest-signal resume keywords

• ServiceNow Platform Experience
• Training Facilitation
• User Documentation Drafting
• Strong Communication Skills
• ITIL Foundation Understanding

Hard Skills

• ServiceNow Training
• User Documentation
• Training Material Production
• Knowledge Articles
• Process Guides
• Job Aids
• Training Needs Analysis
• Content Development
• Technical Concept Simplification
• Training Program Enhancement

Soft Skills

• Customer Service Skills
• Collaboration
• Multi-tasking
• Self-assignment
• Adaptability

Certifications & Qualifications

• ITIL Certification