ServiceNow Developer

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a ServiceNow Developer to design, configure, and extend ITSM, ITOM, HRSD, CSM, and CMDB solutions. You will work with a cross-functional team to translate business needs into tailored ServiceNow applications, dashboards, and integrations, while ensuring reliability and performance.

The role requires strong JavaScript, HTML/CSS, and Glide scripting skills, familiarity with Agile Scrum, and a client‑facing mindset with excellent communication.

Qualifikationen

• At least three years of ServiceNow development experience.
• Experience with ServiceNow ITSM, ITOM, HRSD, PSDS, CSM, CMDB, and related modules.
• Strong JavaScript, HTML/CSS, and Glide scripting skills.
• Experience with Agile methodologies and project management practices.
• Excellent customer service and ability to work independently in a fast-paced environment.
• Willingness to learn and adapt to rapid technological changes; mentoring available.

Aufgaben

• Support standup, configuration, and implementation of ServiceNow modules.
• Create and maintain forms, reports, views, workflows, groups and roles.
• Develop custom applications and integrations using JavaScript and ServiceNow APIs.
• Design, build, and coordinate upgrades and data migrations.
• Create dashboards and scheduled reports; ensure data quality in CMDB.
• Collaborate with cross-functional teams in an Agile Scrum environment.

Kenntnisse

ServiceNow Development

JavaScript Proficiency

Agile Methodologies

ITSM Expertise

Customer Service Skills

Ausbildung

Bachelor’s degree in technical field

Master’s degree considered favorable

Tools

ServiceNow

Elastic

Netcool

Kafka

Jobbeschreibung

• Support the standup, configuration, and implementation of ServiceNow’s ITSM, ITOM, HRSD, CSM, PSDS, and other modules as required.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support application and platform upgrades.
• Assist with the design, creation, and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Develop custom applications, enhancements, and integrations using JavaScript, AngularJS, and ServiceNow APIs to ensure tailored solutions that meet client-specific needs.
• Conduct system troubleshooting, testing, and performance tuning to ensure the highest availability and functionality.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams and align into ServiceNow development.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Perform upgrades, patching, and other maintenance activities as necessary.
• Desire to further grow and enhance skillsets from more senior developers throughout each project.
• Must want to grow knowledge of ServiceNow platform and capabilities by continuing to obtain ServiceNow certifications.
• Develop use cases leveraging enterprise SaaS solutions and not just confined to ServiceNow.

Requirements

• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree.
• Additional experience may be accepted in place of a degree.
• At least three (3) years of experience designing, developing, and supporting technology infrastructure.
• At least three (3) years of ServiceNow development.
• Experience with ServiceNow upgrades.
• Expertise across advanced ServiceNow applications such as ITSM, PSDS, HRSD, ITOM, CMDB, CSM, Security, ITAM (HAM/SAM), SPM, GRC, and Portal/UI Builder.
• Strong command of JavaScript, HTML/CSS, and Glide scripting for ServiceNow development and customization.
• Experience with Agile methodologies and project management practices.
• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including clearly articulating status and presenting to both customers and program leadership.
• Candidate shall have the ability to develop and present management-level briefings.
• Demonstrate potential and willingness to learn and adapt to rapid technological changes.
• Open to receiving mentoring from senior developers and subject matter experts.

Core Competencies

Demonstrates expertise in ServiceNow development, including ITSM, ITOM, and HRSD, while effectively collaborating with cross-functional teams to design and implement tailored solutions. Proficient in JavaScript, Agile methodologies, and customer service, ensuring high-quality service delivery and operational efficiency.

Highest-signal resume keywords

• ServiceNow Development
• JavaScript Proficiency
• Agile Methodologies
• ITSM Expertise
• Customer Service Skills

ATS Optimization Keywords

Hard Skills

• ServiceNow ITSM
• ServiceNow ITOM
• ServiceNow HRSD
• JavaScript
• HTML/CSS
• Glide Scripting
• ServiceNow Upgrades
• Data Migration
• Configuration Management
• Custom Application Development

Soft Skills

• Excellent Communication Skills
• Ability to Multi-task
• Customer Service Orientation
• Collaboration Skills
• Adaptability

Certifications & Qualifications

• ServiceNow Certifications

Industry Keywords

• CMDB
• PSDS
• CSM
• ITAM
• GRC
• SPM
• Portal/UI Builder

Tools & Technologies

• ServiceNow
• Agile Scrum
• Elastic
• Netcool
• Kafka