ServiceNow Architect - Employee Workflows

Alldus; München; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid working

Extensive learning and certification

Competitive benefits

Zusammenfassung

Alldus is seeking a ServiceNow Architect for Employee Workflows (HRSD/CSM) to join the Germany team on a full-time basis. You will design and deliver enterprise-scale digital service platforms, modernize service operations, and optimize business processes across regulated industries.

Hybrid work is supported, with opportunities for leadership and continuous learning. You will influence platform strategy, drive AI-enabled automation, and collaborate with clients to achieve long-term objectives

Qualifikationen

• Proven experience in ServiceNow architecture and leadership
• Degree in Computer Science, Business Informatics or similar
• Experience in regulated environments (public sector, utilities, energy) is advantageous

Aufgaben

• Design and implement enterprise-scale ServiceNow solutions (CSM, HRSD)
• Define platform strategies and architectures for national and international clients
• Lead integration of ServiceNow into complex environments and guide migrations
• Collaborate with stakeholders to align solutions with business goals

Kenntnisse

German language

English language

ServiceNow leadership

Ausbildung

Degree in Computer Science or equivalent

Tools

ServiceNow CSA

ServiceNow CAD

CIS-CSM

CIS-HRSD

Jobbeschreibung

Our client, a global IT consulting organization, are hiring a ServiceNow Architect - Employee Workflows (HRSD/CSM) to join the Germany team on a full-time basis. The successful candidate will play a key role in designing and delivering enterprise-scale digital service platforms, while also helping clients modernize service operations, optimize business processes and maximize the value of the ServiceNow platform.

Responsibilities

• Design and implement scalable ServiceNow solutions, with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD) and digital workflow transformation.
• Define platform strategies and solution architectures that support long-term business objectives for both national and international clients.
• Lead the integration of ServiceNow into complex enterprise environments and provide architectural guidance for transformation and migration initiatives.
• Act as a technical lead within cross-functional project teams, supporting stakeholders across regulated sectors including government, utilities and energy.
• Drive innovation through the adoption of AI-enabled capabilities and automation tools to improve service delivery, user experience and operational efficiency.
• Collaborate with business and technical stakeholders to ensure solutions align with organizational goals and industry best practices.

Skillset

• Professional fluency in German and English.
• Degree in Computer Science, Business Informatics or similar.
• Proven experience in ServiceNow architecture, consulting or technical leadership positions.
• Strong expertise across the ServiceNow platform, particularly within CSM, HRSD, integration and transformation programs.
• Experience working within highly regulated environments such as public sector, utilities, energy or similar industries is advantageous.
• Familiarity with emerging ServiceNow AI capabilities and automation tools, including Now Assist is beneficial.
• ServiceNow certifications such as CSA, CAD, CIS-CSM or CIS-HRSD are desirable.
• Flexible and hybrid working arrangements.
• Structured career development frameworks and leadership pathways.
• Access to extensive learning and certification resources.
• Comprehensive wellbeing and employee support programs.
• Competitive benefits package including mobility initiatives, employee discounts, pension contributions, and health-related benefits.