Platform Architect ServiceNow (m/f/d)

Giesecke & Devrient GB Ltd.; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Giesecke & Devrient GB Ltd. in Munich is looking for a Platform Architect (m/f/d) to design the global ServiceNow platform. You will hold architectural responsibility for a strategic IT service, lead consulting projects, and ensure top quality technical documentation. Prior experience in ServiceNow is crucial, as is a solid technical background.

The role requires strong communication skills, a solution-oriented mindset, and proficiency in both German and English. You will promote diversity in an inclusive environment.

Qualifikationen

• At least five years of experience in ServiceNow and architectural design.
• Outstanding knowledge of CORE technology and database design.
• Deep understanding of CMDB and CSDM.

Aufgaben

• Architectural design of the global ServiceNow platform.
• Consulting and supporting global ServiceNow projects.
• Maintaining high quality technical platform documentation.

Kenntnisse

ServiceNow architectural design

Data architecture

Technical configuration

CMDB understanding

ITSM knowledge

German language proficiency

English language proficiency

Ausbildung

Completed technical degree or degree in business informatics

Jobbeschreibung

Location: Munich, DE

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D. Maybe soon for you too?

For our department Integrated Customer Services we are looking for a Platform Architect ServiceNow (m/f/d) as soon as possible.

Your responsibilities:

• Your overall responsibility is the architectural design of the global ServiceNow platform
• The globally deployed ServiceNow platform at G+D is a strategic pillar for all IT services and you will take the comprehensive and independent architectural responsibility
• You are a key player for global ServiceNow projects by consulting and supporting the business in planning, technical process design, evaluation, and implementation of new ServiceNow platform services
• Your high motivation towards keeping the platform architecture straight to best practice and out of the box reference architecture assures a stable operation and a high availability of the platform services
• As the complete and compliant documentation is one of our crucial requirements, we trust you in keeping the technical platform documentation on a high level of quality and valuable content
• The self-motivated evaluation of new technological developments regarding the ServiceNow platform drives you and delivers us the head start for new projects
• Standing still is regression but you push the platform forward by regular reviews of the installed base components and processes as CSI initiatives
• No one is an island, so you are professionally leading and coaching internal and external service providers and technical consultants
• Do good and let others know about it is your strategy by regularly informing stakeholders about the status of central projects, roadmaps, and innovations in the G+D ServiceNow environment
• And as marketing is one of your strengths you are always developing, maintaining, and updating communication channels regarding platform services with all stakeholders
• Completed technical degree or degree in business informatics
• At least five years of experience in ServiceNow and ServiceNow architectural design
• Outstanding knowledge on the CORE technology including data architecture, database design, technical configuration and overall implementation
• Deep procedural/functional and technical understanding of the CMDB and the CSDM
• Very good knowledge about and experience in the ServiceNow applications resp. functions ITSM, ITOM, SPM and Request Management
• Good knowledge and experience in the ServiceNow applications resp. functions ITAM, CSM, HRSD, GRC and Now Assist technology as well as interface design
• Understanding process design and documentation as basis for daily work
• Intercultural experience, specially with India
• Independent, solution-oriented, and structured working style
• Interest in new and innovative solution approaches
• Friendly, communicative, and team-oriented demeanor
• Experience and confidence in public speaking situations
• Willingness to travel as required
• Excellent German and English skills, both written and spoken

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.