ServiceNow Business Analyst

Alldus; Berlin; Hybrid; EUR 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid working

Flexible hours

Professional development & training

Enterprise-scale projects

Collaborative environment

Wellbeing programs

Zusammenfassung

Alldus is seeking a German-speaking Senior ServiceNow Business Analyst to join our Berlin Centre of Excellence, focusing on HRSD and CSM within complex transformation programs.

You will gather requirements, design end-to-end ServiceNow solutions, run workshops, advise stakeholders, and contribute to pre-sales and capability development. This role offers a hybrid work model in Berlin with opportunities for growth.

Qualifikationen

• Fluent German and English communication.
• Proven ServiceNow BA/Consultant experience with CSM or HRSD.
• Strong knowledge of ServiceNow workflows, integrations, and architecture.
• Experience supporting sales activities (RFPs, bids, proposals).
• Familiarity with AI/Now Assist features.

Aufgaben

• Analyse, prioritise and translate business requirements into scalable ServiceNow HRSD and CSM solutions.
• Lead workshops and advise stakeholders on best-practice processes.
• Design end-to-end ServiceNow solutions with integrations and governance.
• Identify and deliver AI-enabled use cases including Virtual Agent and self-service capabilities.
• Support project delivery from discovery through go-live and manage stakeholders.
• Contribute to pre-sales activities, RFP/RFI responses, proposals, and client presentations.
• Mentor colleagues and support capability development within the CoE.

Kenntnisse

German & English

ServiceNow BA

CSM/HRSD

Solution design

Stakeholder management

Workshops facilitation

AI & automation

RFP / bids

ServiceNow CSA/CIS CSM/CIS HRSD certs

Communication

Tools

ServiceNow Platform

Jobbeschreibung

Senior ServiceNow Business Analyst | CSM / HRSD | Germany | Hybrid

Our client is a leading technology and digital transformation organisation with a strong focus on ServiceNow solutions and is expanding its ServiceNow capability in Germany.

They are looking for a German-speaking ServiceNow Business Analyst to join a newly established Centre of Excellence in Berlin. Leveraging your experience across HRSD & CSM, you will lead requirements gathering, stakeholder engagement and solution design across complex ServiceNow transformation programmes.

Responsibilities

• Analyse, prioritise and translate business requirements into scalable ServiceNow HRSD and CSM solutions.
• Lead workshops and advise stakeholders on best-practice customer and employee service processes.
• Design end-to-end ServiceNow solutions, considering integrations, governance and platform standards.
• Identify and deliver AI-enabled use cases including intelligent automation, Virtual Agent and self-service capabilities.
• Support project delivery from discovery through to go-live, managing key stakeholder relationships throughout.
• Contribute to practice growth through pre-sales activities, RFP/RFI responses, proposal development, client presentations and solution demonstrations.
• Help shape the new Centre of Excellence by mentoring colleagues, sharing knowledge and supporting capability development.

Skillset

• Fluent German and English.
• Proven experience as a ServiceNow Business Analyst or Consultant, with a strong focus on CSM or HRSD.
• Strong understanding of the ServiceNow platform, including workflows, integrations and solution architecture.
• Experience supporting sales and business development activities, including RFPs, bids, proposals and client-facing presentations.
• Experience with emerging technologies, including AI and Now Assist.
• ServiceNow certifications such as CSA, CIS CSM or CIS HRSD are highly desirable.
• Excellent communication, stakeholder management and workshop facilitation skills.

What You Can Expect

• Flexible hybrid working arrangements.
• Flexible working hours and time-off models.
• Opportunities for professional development and technical training.
• Opportunities to work on complex, enterprise-scale transformation programmes.
• A collaborative environment with opportunities to develop into more senior consulting and solution leadership positions.
• Employee wellbeing and support programmes.
• Additional mobility and employee benefits.