Senior Manager, Client Account Services

Jobtailor; Deutschland; Remote; EUR 75.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Senior Client Services Lead in Germany to mentor junior team members, drive process improvements, and ensure project success. You will guide administrative functions, coordinate with stakeholders, and leverage Salesforce for template tasks and documentation.

Applicants should have a Bachelor’s degree or 5+ years in IT-related product implementation or technical client support, with strong communication skills and experience in SQL. Real estate knowledge is a plus.

Qualifikationen

• Bachelor’s degree or 5+ years in product implementation or technical client support.
• Leadership experience coaching and developing team members effectively
• Strong critical thinking and problem-solving skills
• Experience with SQL and programming languages preferred
• Familiarity with real estate concepts is advantageous

Aufgaben

• Act as a resource for less tenured representatives on administrative functions
• Identify administrative functions that can be automated with leadership
• Coach, train, and mentor less tenured client account services team members
• Manage client services members and their accounts to ensure customer satisfaction
• Monitor client requests, projects, and issues and drive them to resolution
• Provide feedback and workload, request, and meeting management strategies
• Lead teams to ensure awareness of key initiatives, products, and processes
• Set clear objectives and communicate expectations to team members
• Lead or participate in internal projects and project implementations
• Support Salesforce template tasks and documentation
• Coordinate build-specific activities and vet template tasks related to build releases
• Serve as a subject matter expert for client and Cotality projects
• Perform quality assurance audits of queued tasks and provide feedback on best practices
• Act as an escalation point for direct reports and resolve client escalations
• Provide timely and consistent updates to clients and internal stakeholders through resolution
• Identify required people and resources and establish execution plans
• Ensure root cause analysis for failures and communicate tailored post-resolution information to clients
• Drive process improvement through business process definition and system alignment

Kenntnisse

Technical Project Management

Coaching And Mentoring

SQL Experience

Critical Thinking

Client Relationship Management

Ausbildung

Bachelor’s degree or 5+ years’ IT/related experience

Tools

Salesforce

Jobbeschreibung

• Act as a resource for less tenured representatives on administrative functions
• Identify administrative functions that can be automated with leadership
• Coach, train, and mentor less tenured client account services team members
• Manage client services members and their accounts to ensure customer satisfaction
• Monitor client requests, projects, and issues and drive them to resolution
• Provide feedback and workload, request, and meeting management strategies
• Lead teams to ensure awareness of key initiatives, products, and processes
• Set clear objectives and communicate expectations to team members
• Lead or participate in internal projects and project implementations
• Support Salesforce template tasks and documentation
• Coordinate build-specific activities and vet template tasks related to build releases
• Serve as a subject matter expert for client and Cotality projects
• Perform quality assurance audits of queued tasks and provide feedback on best practices
• Act as an escalation point for direct reports and resolve client escalations
• Provide timely and consistent updates to clients and internal stakeholders through resolution
• Identify required people and resources and establish execution plans
• Ensure root cause analysis for failures and communicate tailored post-resolution information to clients
• Drive process improvement through business process definition and system alignment

Requirements

• Bachelor’s degree or equivalent experience with a focus in the IT Industry or related field, or 5+ years’ working experience in product implementation or a technical client support role
• Prior leadership experience coaching and developing team members effectively
• Strong critical thinking and problem‑solving skills
• Excellent written and verbal communication skills
• Ability to communicate effectively with all levels of the organization
• Ability to parse required details from client requests
• Technical project management/coordination skills
• Ability to make high-quality business decisions based on analysis, experience, and judgment
• Ability to immediately adapt to changing requirements and conditions
• Ability to understand clients’ business needs/requirements and communicate issues to a range of audience members
• Experience with SQL and/or a programming language is strongly desired
• Experience with input forms, rules, tables, reading error codes, and JIPS
• Familiarity with real estate concepts is strongly desired

Core Competencies

Demonstrates expertise in technical project management and client support, with a strong focus on coaching and mentoring team members. Proficient in process improvement and effective communication across all organizational levels.

Highest-signal resume keywords

• Technical Project Management
• Coaching And Mentoring
• SQL Experience
• Critical Thinking
• Client Relationship Management

Hard Skills

• Technical Project Management
• SQL
• Programming Language
• Quality Assurance Audits
• Business Process Definition
• Root Cause Analysis
• Error Code Reading
• Input Forms
• JIPS

Soft Skills

• Coaching
• Problem‑Solving
• Communication
• Adaptability
• Team Leadership

Industry Keywords

• IT Industry
• Client Account Services
• Real Estate Concepts
• Process Improvement
• Client Escalation Management

Tools & Technologies

• Salesforce