Service Engineer Microsoft Teams Voice & SBC Services (m/f/d)

q.beyond AG; Augsburg; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

30 days vacation

Private health insurance

Company pension

JobRad

SAP/Udemy Learning Hub certificates

Job summary

q.beyond AG in Augsburg is seeking a Service Engineer for Microsoft Teams Voice & SBC services. You will ensure stable operation of Teams Phone and SBC infrastructures within a managed services framework, handling incidents, changes, and onboarding of users.

The role requires Hands-on administration of Teams Voice, SBCs, SIP trunks, and Direct Routing, plus PowerShell automation. German C1 and English B2 are expected, with a hybrid work model supporting both office and home office.

Qualifications

• Strong knowledge of Microsoft Teams Phone and Microsoft 365 administration.
• Experience operating and configuring SBCs (AudioCodes/AnyNode or similar).
• Good knowledge of SIP trunking, VoIP protocols and voice routing.
• PowerShell for administration and automation; networking fundamentals.
• German language proficiency at C1 level and English at B2 level.
• Experience with ticketing and ITSM processes.

Responsibilities

• Ensure the stable operation and administration of Microsoft Teams Phone and SBC infrastructures as part of managed services.
• Handle incidents, service requests and changes, including analysis and resolution of technical issues per SLAs.
• Administer and configure Microsoft Teams Voice, including numbering plans, voice routing, dial plans, auto attendants and call queues.
• Operate and configure Session Border Controllers (SBCs), particularly AudioCodes and AnyNode, and manage SIP trunks and Direct Routing scenarios.
• Analyze SIP signaling and routing issues, perform root cause analyses and optimize voice quality.
• Perform user onboarding and telephony migrations, and support introduction of new Teams Voice features.
• Monitor systems, perform maintenance, and implement firmware updates and other changes.
• Coordinate with customers, providers and vendors to resolve issues and handle critical incidents.
• Create and maintain technical documentation and contribute to service transitions and process improvements.

Job description

JOIN FORCES. MAKE DIGITALIZATION HAPPEN.

q.beyond is the leading IT partner for SMEs. We solve the technological challenges our European customers face and make their business models fit for the future. This way, we sustainably enhance our customers’ business value. We do so by implementing sovereign IT solutions and drawing on our proprietary, certified AI data centres.

Our strong team of more than 1,000 specialists combines sector expertise with technical excellence. Core focuses of our activities include public and private clouds, operating business-critical applications based on Microsoft and SAP technologies, artificial intelligence, and IT security. Publicly listed, q.beyond is present across Germany and has locations in Latvia, Spain, Romania, India, and the USA.

Design future-proof IT solutions with us as Service Engineer Microsoft Teams Voice & SBC Services (m/f/d) at our Augsburg location.

YOUR TASKS:

• Ensure the stable operation and administration of Microsoft Teams Phone and SBC infrastructures as part of managed services
• Handle incidents, service requests and changes, including the analysis and resolution of technical issues in compliance with agreed SLAs
• Administer and configure Microsoft Teams Voice, including numbering plans, voice routing policies, dial plans, auto attendants and call queues
• Operate and configure Session Border Controllers (SBCs), particularly AudioCodes and AnyNode, as well as set up and manage SIP trunks and Direct Routing scenarios
• Analyze and resolve SIP signaling and routing issues, perform root cause analyses and optimize voice quality
• Perform user onboarding and telephony migrations, and support the introduction of new Microsoft Teams Voice features
• Monitor systems, proactively detect issues, perform maintenance activities, and implement firmware and software updates as well as technical changes
• Communicate and coordinate with customers, providers and vendors to resolve technical issues efficiently and handle critical service incidents
• Create and maintain technical system and operational documentation, and contribute to service transitions, operational concepts and the continuous improvement of operational processes

WHAT WE OFFER YOU:

• Work-life balance: Flexible mix of working hours and work location (40% home office) for a harmonious work-life integration.
• Vacation entitlement: 30 days of vacation, special leave and a sabbatical account for restful time off and relaxation.
• Quality of life: private accident insurance, supplementary health insurance, extended sick pay and a company pension scheme. Focus on your mental health through the Fürstenberg Institute.
• Fitness promotion: Own JobRad, virtual physiotherapy, various company running events.
• Career opportunities: Numerous certification opportunities via Udemy, Linkedin Learning and SAP Learning Hub.
• Professional and personal development: Our internal Academy, monthly company Learning Days, development dialogs and a leadership development program.
• Family first: Baby welcome package and €1,000 bonus for the birth.
• Flitzpiepen: Daycare center closed? Don't worry - there are family-friendly workplaces with play facilities for your offspring.
• Dog Office: Office space where dogs are welcome, for a relaxed working atmosphere.

Some of our benefits are location-based.

WHAT YOU BRING:

• Strong knowledge of Microsoft Teams Phone and Microsoft 365 administration
• Experience in operating and configuring Session Border Controllers (SBCs), ideally AudioCodes, AnyNode or comparable solutions
• Good knowledge of SIP trunking, VoIP protocols and voice routing, as well as experience analyzing and resolving signaling and connectivity issues
• Knowledge of PowerShell for administration and automation in the Microsoft Teams environment, along with networking fundamentals, DNS and certificate management
• Ideally, experience with Microsoft Entra ID, Exchange Online, contact center solutions, and monitoring and logging systems
• Experience with ticketing and ITSM systems, as well as knowledge of ITIL-based service processes
• Strong analytical skills, a structured and independent working style, and excellent problem-solving abilities
• Strong customer and service orientation, good communication and teamwork skills, and a commitment to continuous professional development
• German language proficiency at C1 level and English language proficiency at B2 level

Inclusion is important to us. We explicitly welcome applications from people with severe disabilities and those with equivalent status.

CONTACT

Your personal contact Maikel will be happy to answer your questions and comments.

q.beyond AG

Talent Acquisition

Maikel Köster