Service Delivery Manager (SDM)

BCIC Swiss; Mannheim; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading service delivery company in Mannheim is seeking a Service Delivery Manager to oversee service performance and ensure SLA compliance. The role requires fluency in German and English, alongside substantial experience in service management and a strong understanding of ITIL practices. Candidates will manage service delivery processes while coordinating with diverse teams. This full-time on-site position offers the opportunity to drive continuous improvement within operations.

Qualifikationen

• Valid permit to work in Germany.
• Fluency in German and English required.
• Experience in service management role is essential.
• Strong knowledge of ITIL/ITSM practices.
• Excellent communication and stakeholder management skills.

Aufgaben

• Manage service delivery and ensure SLA compliance.
• Lead incident, problem, and change management processes.
• Coordinate with internal teams, stakeholders, and vendors.
• Monitor service performance and drive continuous improvement.
• Support service transitions and uphold ITIL standards.

Kenntnisse

Service Management (ITIL)

SLA & KPI Management

Process Design & Optimization

Service Transition & Onboarding

Continuous Service Improvement (CSI)

Jobbeschreibung

Location, Type, Skill, Responsibilities & More

Service Delivery Manager (SDM)

Location: Mannheim, Germany

Type: Full-time, On-site

Hours: 8 hours per day

Skills: Service Management (ITIL), SLA & KPI Management, Process Design & Optimization, Service Transition & Onboarding, (CSI)

Description: BCIC Swiss GmBH | Best Connect International Company is looking for a Service Delivery Manager in Germany.

Responsibilities

• Manage service delivery and ensure SLA compliance
• Lead incident, problem, and change management processes
• Coordinate with internal teams, stakeholders, and vendors
• Monitor service performance and drive continuous improvement
• Support service transitions and uphold ITIL standards

Requirements

• Valid permit to work in Germany
• Fluency in German & English
• Experience in service management
• Strong knowledge of ITIL/ITSM
• Excellent communication and stakeholder management skills

Salary: Negotiable

Interested candidates are encouraged to apply or share this opportunity.

Apply to: [e-mail] along with WhatsApp Number.

Apply Now!

Fahmida Ahmed Tithi

Junior Recruiter

[e-mail]

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