Service Assistant (m/f/d)

Porsche Center Lübeck; Lübeck; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading sports car dealership in Lübeck is looking for a Service Assistant (m/f/d) to ensure excellent customer service and smooth service operations. Responsibilities include welcoming customers, scheduling appointments, and managing administrative tasks. The ideal candidate has commercial training, 1-2 years of experience in customer service, and proficiency in MS Office. Excellent German skills are required, and knowledge of automotive tools is a plus.

Qualifikationen

• Completed commercial training, ideally as an automotive salesperson.
• 1-2 years of experience in customer contact.
• Strong commitment to quality and organization.

Aufgaben

• Welcome customers and ensure smooth operations in the service area.
• Schedule appointments and manage customer requests.
• Support administrative tasks and handle customer data.

Kenntnisse

Customer service orientation

Strong organizational skills

Proficiency in MS Office

Ausbildung

Commercial training or equivalent automotive qualification

Tools

C@P

PIWIS

PPN

Jobbeschreibung

Tasks

Here's your opportunity at Porsche.The Porsche Center Lübeck sells Porsche, one of the world's most successful sports car brands. Our goal is to continue this success in the future and provide optimal service to our customers. To strengthen our team, we are offering a position as aService Assistant (m/f/d)

As a Service Assistant (m/f/d) at the Porsche Center, you will ensure a first-class first impression with friendliness, attentiveness, and professionalism.You will welcome our customers (m/f/d) in person and by phone and ensure smooth operations in the service area.Together with the service team, you will schedule appointments, coordinate the daily schedule, and always maintain an overview of customer requests, contact persons (m/f/d), and the status of orders.You will create a pleasant atmosphere in the waiting area, provide refreshments, and present the Porsche brand in a stylish manner.You will act as the central interface between service, sales, and parts departments, ensuring that all relevant information is passed on quickly and effectively.You will also inform our customers (m/f/d) about current offers and services and support them with administrative tasks such as maintaining customer data,scheduling appointments, and preparing service invoices.You will manage replacement vehicles, accompany vehicle handovers, and conduct customer satisfaction calls.You will also be actively involved in marketing campaigns and the sale of Porsche lifestyle products.

Requirements

You have completed commercial training; ideally, you are a qualified automotive salesperson (m/f/d) or have a comparable qualification.Ideally, you have at least 1-2 years of professional experience in customer contact.You enjoy dealing with people and know how to welcome guests.You work in a structured, reliable manner with a strong commitment to quality. You are also a talented organizer (m/f/d) with a strong service orientation.Proficiency in MS Office is a given – knowledge of C@P, PIWIS, or PPN is an advantage.You have excellent written and spoken German skills – additional languages ??are a plus.For more detail, salary and company information, use the apply link