Senior Technical Customer Success Manager (all genders)

GeneralMind; Berlin; On-site; EUR 80,000 - 110,000; Full time

Job summary

GeneralMind in Berlin is seeking a Senior Technical Customer Success Manager to own the customer journey from the first pitch through close, rollout, and expansion. You will work alongside founders, marketing, product, and sales ops to refine how we sell and maintain velocity in international markets.

You will join a small, ambitious team, explain value in plain terms, and help shape product and go-to-market strategy.

Qualifications

• 3–8 years of professional experience in demanding settings (top-tier consulting, VC/growth equity, fast-moving startup, or B2B SaaS).
• Excellent German and English communication skills.
• Ability to grasp complex products and explain their value to buyers without a technical background.
• Structured, analytical, and proactive way of working.
• Willingness to roll up sleeves and move fast.
• Curiosity about AI tools and how to incorporate them into work.
• Ambition to become a top commercial operator, even without a traditional sales background.
• Strong academic track record.

Responsibilities

• Take ownership of the customer journey after the first pitch through close, rollout, and expansion.
• Build lasting relationships with C-level executives and their teams inside large, complex enterprises.
• Lead customers through deep dives and Go-Lives, then maintain growth over time.
• Develop understanding of customer pain points, especially in operations like supply chain.
• Collaborate with product engineers and founders to feed market needs into messaging, strategy, and roadmaps.
• Keep the pipeline clean and the forecast accurate in the CRM.
• Shape product and go-to-market strategy and continuously test and learn.

Skills

Customer Success

SaaS Sales

Go-to-Market

CRM

Stakeholder management

German & English

Education

Bachelor's degree or higher

Tools

Salesforce (CRM)

Data analysis tools

Job description

About GeneralMind

GeneralMind builds AI Systems of Action for complex enterprise workflows. We deploy AI employees that automate messy operational handovers across supply chains - processing orders, validating invoices, coordinating suppliers, and handling exceptions directly on top of enterprise systems like SAP, Oracle, JDE, and Dynamics.

Our platform combines AI agents, operational context graphs, and real transaction data to achieve Autopilot-grade automation in real operational environments.

We work closely with leading global companies across manufacturing, retail, and logistics to deploy AI into mission-critical workflows.

About the role

As a Senior Technical Customer Success Manager at GeneralMind, the customer is yours after the first pitch onwards - through the close, the rollout, and everything that follows. You work at the core of our go-to-market, side by side with the founders, marketing, product, and sales ops, refining how we sell and keeping the pace high.

You join a small, ambitious team and help define how we win customers and grow them across international markets. Whether you come from a generalist background or have years of selling behind you matters less than this: you pick things up quickly, you are comfortable with complex problems, and you can explain value in plain terms.

The job sits where AI, SaaS, and operational excellence (supply chain, for example) meet. You will use AI tools in your daily work and get noticeably better at your job because of it.

What You'll Do

• Take ownership of the customer after the first pitch and carry the relationship through close, integration, and later expansion.
• Build lasting relationships with C-level executives and their teams inside large, complex enterprises.
• Lead customers through deep dives and product Go-Lives, then keep the relationship growing over time.
• Develop a thorough understanding of what our customers struggle with, particularly in operational areas such as supply chain.
• Work closely with product engineers and founders, bringing what you hear in the market back into messaging, strategy, and roadmap.
• Keep the pipeline clean and the forecast accurate in our CRM.
• Help shape our product and go-to-market strategy, and keep testing, learning, and improving how you work.

What we are looking for

• 3-8 years of professional experience in a demanding setting: top-tier management consulting, venture capital or growth equity, a fast-moving high-growth startup, or B2B SaaS / enterprise software sales.
• Driven and quick to learn, with an appetite for complexity. You want to build rather than just execute, and you take responsibility early.
• Able to grasp complex products and business processes fast and explain their value clearly to buyers without a technical background.
• A structured, analytical, and highly proactive way of working.
• Someone who gets their hands dirty. Nobody here is above any task, and that is a big part of why we move fast.
• Real curiosity about AI tools and the willingness to make them part of how you work. Excited to help define what modern, AI-driven go-to-market looks like.
• Keen to become a top commercial operator, whether or not you have a classic sales background.
• Strong academic record. A well-regarded university is a plus.
• Excellent communication skills in German and English. Additional languages are a plus.