Senior Technical Customer Success Manager

Needle; Berlin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

GeneralMind seeks a Senior Technical Customer Success Manager in Berlin to own the customer relationship from the first pitch through close, rollout, and expansion. You will work with founders, marketing, product, and sales ops to refine how we sell and deliver AI-driven workflows in complex enterprises.

You will build senior relationships, lead Go-Lives, and guide customers through operational challenges such as supply chain.

Qualifications

• 3–8 years of professional experience in demanding settings (management consulting, VC/growth equity, startup, or B2B SaaS).
• Ability to explain value to buyers without a technical background.
• Structured, analytical, and highly proactive working style.
• Hands-on attitude; nobody is above any task.
• Curiosity about AI tools and AI-driven GTM.

Responsibilities

• Own the customer relationship from post-pitch through close, integration, and expansion.
• Build relationships with C-level executives in large, complex enterprises.
• Lead customers through deep dives and Go-Lives; maintain growth.
• Understand customer operational challenges, especially in supply chain.
• Collaborate with product and founders to feed market feedback into messaging and roadmap.
• Keep the pipeline clean and CRM forecast accurate.
• Contribute to product and GTM strategy and continuous improvement.

Skills

SaaS / enterprise software sales

Relationship building

German & English communication

Analytical mindset

Education

University degree

Tools

CRM systems

Job description

Senior Technical Customer Success Manager

Full Time Berlin Now

About GeneralMind

GeneralMind builds AI Systems of Action for complex enterprise workflows. We deploy AI employees that automate messy operational handovers across supply chains - processing orders, validating invoices, coordinating suppliers, and handling exceptions directly on top of enterprise systems like SAP, Oracle, JDE, and Dynamics.

Our platform combines AI agents, operational context graphs, and real transaction data to achieve Autopilot-grade automation in real operational environments.

We work closely with leading global companies across manufacturing, retail, and logistics to deploy AI into mission-critical workflows.

About the role

As a Senior Technical Customer Success Manager at GeneralMind, the customer is yours after the first pitch onwards - through the close, the rollout, and everything that follows. You work at the core of our go-to-market, side by side with the founders, marketing, product, and sales ops, refining how we sell and keeping the pace high.

You join a small, ambitious team and help define how we win customers and grow them across international markets. Whether you come from a generalist background or have years of selling behind you matters less than this: you pick things up quickly, you are comfortable with complex problems, and you can explain value in plain terms.

The job sits where AI, SaaS, and operational excellence (supply chain, for example) meet. You will use AI tools in your daily work and get noticeably better at your job because of it.

What You'll Do

Take ownership of the customer after the first pitch and carry the relationship through close, integration, and later expansion.

Build lasting relationships with C-level executives and their teams inside large, complex enterprises.

Lead customers through deep dives and product Go-Lives, then keep the relationship growing over time.

Develop a thorough understanding of what our customers struggle with, particularly in operational areas such as supply chain.

Work closely with product engineers and founders, bringing what you hear in the market back into messaging, strategy, and roadmap.

Keep the pipeline clean and the forecast accurate in our CRM.

Help shape our product and go-to-market strategy, and keep testing, learning, and improving how you work.

What we are looking for

3-8 years of professional experience in a demanding setting: top-tier management consulting, venture capital or growth equity, a fast-moving high-growth startup, or B2B SaaS / enterprise software sales.

Driven and quick to learn, with an appetite for complexity. You want to build rather than just execute, and you take responsibility early.

Able to grasp complex products and business processes fast and explain their value clearly to buyers without a technical background.

A structured, analytical, and highly proactive way of working.

Someone who gets their hands dirty. Nobody here is above any task, and that is a big part of why we move fast.

Real curiosity about AI tools and the willingness to make them part of how you work. Excited to help define what modern, AI-driven go-to-market looks like.

Keen to become a top commercial operator, whether or not you have a classic sales background.

Strong academic record. A well-regarded university is a plus.

Excellent communication skills in German and English. Additional languages are a plus.