Senior Software Engineer

Virtusa; München; On-site; EUR 42,000 - 64,000; Full time

Job summary

Virtusa is seeking a Customer-Facing L1/L2 Support Engineer – Dealer Management Systems (DMS) to provide first- and second-level technical support to automotive dealerships across Germany. The role requires deep understanding of dealership workflows and proactive stakeholder communication.

Responsibilities include resolving software incidents, supporting ERP/DMS environments, and serving as the primary contact for assigned dealers; collaboration with management, IT admins, and operations leads

Qualifications

• Minimum 3 years of IT support or enterprise software support.
• Experience with ERP, DMS, or similar business-critical systems.
• Strong understanding of automotive dealership operations.
• Fluent German (C1/C2); working knowledge of English.

Responsibilities

• Provide Level 1 and Level 2 support for DMS software and issues.
• Diagnose incidents related to application functionality and data.
• Serve as primary contact for assigned dealership customers.
• Coordinate with dealership management, IT admins, and operations leads.
• Ensure timely incident resolution and clear stakeholder communication.

Skills

German language proficiency (C1/C2)

Customer-centric mindset

Analytical and problem-solving skills

Structured and solution-oriented

Multitasking / prioritization

Professional communication skills

English proficiency

Job description

• Fluent German (C1/C2 level required)

Job Description

Customer-Facing L1/L2 Support Engineer – Dealer

Management Systems (DMS)

Location: Germany

Department: Customer Support / Technical Services

Reports To: Support Manager / Head of Customer Operations

Employment Type: Full-Time

Position Summary

The Customer-Facing L1/L2 Support Engineer – Dealer Management Systems (DMS) is

responsible for providing first- and second-level technical support to automotive dealership

customers across Germany.

This role combines IT troubleshooting expertise, deep understanding of dealership business

processes, and professional stakeholder communication.

Key Responsibilities

• Technical Support & Incident Resolution


• Provide Level 1 and Level 2 support for DMS-related software and system issues


• Diagnose and resolve incidents related to:
  
  
  
  • Application functionality
  
  
  • Database queries and data inconsistencies
  
  
  
  


• Dealership Operations Support

Provide Functional Support Aligned With Automotive Dealership Workflows, Including

• Vehicle sales management (new and used vehicles)


• Service and workshop operations


• Customer & Stakeholder Management


• Serve as a primary contact for assigned dealership customers


• Communicate effectively with dealership management, IT administrators, and operational leads

Required Qualifications

Education & Experience

• Minimum 3 years of experience in IT Support (L1/L2) or enterprise software support


• Experience supporting ERP, DMS, or comparable business-critical systems

Domain Knowledge

• Strong understanding of automotive dealership operations


• Familiarity with German regulatory, tax, and accounting considerations within dealership environments is preferred


• Experience working directly with dealership personnel is advantageous

Language Requirements

• Fluent German (C1/C2 level required)


• Professional working proficiency in English

Competencies

• Customer-centric mindset


• Strong analytical and problem-solving skills


• Structured and solution-oriented working style


• Ability to manage multiple priorities in a dynamic environment


• High level of accountability and ownership


• Professional communication skills, including handling escalations