Consultant

Virtusa; München; On-site; EUR 48,000 - 70,000; Full time

Job summary

Virtusa sucht einen Customer-Facing L1/L2 Support Engineer – Dealer Management Systems (DMS) in Deutschland. Sie unterstützen Autohändler bei Software- und Systemproblemen und arbeiten eng mit Vertrieb, IT und Betriebsführung zusammen.

Sie verfügen über mindestens 3 Jahre IT-Support-Erfahrung, Kenntnisse in Windows, SQL und Netzwerken, sprechen fließend Deutsch und gut Englisch und kennen die Abläufe im Autohandel.

Qualifications

• Minimally 3 years of experience in IT Support (L1/L2) or enterprise software support.
• Experience supporting ERP, DMS, or comparable business-critical systems.
• Solid knowledge of Microsoft Windows environments, SQL databases, and basic networking concepts.

Responsibilities

• Provide Level 1 and Level 2 support for DMS-related software and system issues.
• Diagnose and resolve incidents related to application functionality.
• Support dealership operations: vehicle sales, service/warranty, parts/inventory management.
• Manage customer and stakeholder communications; provide structured incident updates.

Skills

Windows OS

SQL databases

Basic networking

German language

English language

Job description

Customer-Facing L1/L2 Support Engineer – Dealer

Management Systems (DMS)

Location Germany

Department Customer Support / Technical Services

Reports To Support Manager / Head of Customer Operations

Employment Type Full-Time

Position Summary

The Customer-Facing L1/L2 Support Engineer – Dealer Management Systems (DMS) is responsible for providing first- and second-level technical support to automotive dealership customers across Germany.This role combines IT troubleshooting expertise, deep understanding of dealership business processes, and professional stakeholder communication.

Key Responsibilities

• Technical Support & Incident Resolution
• Provide Level 1 and Level 2 support for DMS-related software and system issues
• Diagnose and resolve incidents related to
• Application functionality
• Dealership Operations Support
• Vehicle sales management (new and used vehicles)
• Service and workshop operations
• Parts and inventory management
• Warranty processing and claims
• Customer & Stakeholder Management
• Serve as a primary contact for assigned dealership customers
• Communicate effectively with dealership management, IT administrators, and operational leads
• Provide structured updates during incident handling and escalations

Required Qualifications

Education & Experience

• Minimum 3 years of experience in IT Support (L1/L2) or enterprise software support
• Experience supporting ERP, DMS, or comparable business-critical systems

Technical Competencies

• Solid knowledge of Microsoft Windows environments
• Solid knowledge of SQL databases
• Solid knowledge of Basic networking concepts

Domain Knowledge

• Strong understanding of automotive dealership operations
• Familiarity with German regulatory, tax, and accounting considerations within dealership environments is preferred
• Experience working directly with dealership personnel is advantageous

Language Requirements

• Fluent German (C1/C2 level required)
• Professional working proficiency in English

Competencies

• Customer-centric mindset
• Strong analytical and problem-solving skills
• Structured and solution-oriented working styl