Technical Delegate- Flying Doc (m/f/d)

MSX International; Bamberg; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Training opportunities

Work environment

Work-life balance

Company pension

Urban Sports Club subsidy

Vacation days 31

Résumé du poste

MSX International is hiring a Technical Delegate (Automotive) to execute on-site and remote missions across Europe, accelerating repair lead times and supporting service networks with first-time-right fixes. You’ll diagnose complex faults, translate diagnostics into actionable solutions, and prepare reports for stakeholders.

The role demands proven automotive industry experience, hands-on diagnostic skills with OEM tools (wiTECH POD, DiagBOX VCI), and the ability to coordinate cross-functional

Qualifications

• Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
• Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
• Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
• Prior exposure to technical documentation, case reporting, and technician coaching/training.
• European field support experience and multi-brand familiarity are a plus.

Responsabilités

• Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
• Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
• Analyze issues affecting single vehicles and systemic problems; provide containment and corrective actions.
• Use OEM diagnostic tools (wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
• Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
• Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
• Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
• Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
• Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
• Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

Connaissances

Automotive industry experience

Diagnostics tool knowledge

Technical reporting

Team coaching

Outils

wiTECH POD

DiagBOX VCI

Description du poste

MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Learning Solutions

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.

• Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
• Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
• Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
• Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
• Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
• Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
• Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
• Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
• Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
• Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
• Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

Company Description

MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Aufgaben

The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.

• Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
• Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
• Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
• Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
• Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
• Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
• Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
• Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
• Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
• Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
• Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

Profil

Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
Prior exposure to technical documentation, case reporting, and technician coaching/training.
European field support experience and multi-brand familiarity are a plus.

Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable).
Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).
Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.
Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).
Good command of written and spoken English; additional European languages are advantageous.

Wir bieten

• Full-time
• Workplace Type: Customer Site

Job title: Technical Delegate - Flying Doc (m/f/d)

Location: Field/ Germany, (Bamberg, Kaiserslauten Regions)

Working hours: 40

What we offer

• Training opportunities: Support for your professional and personal development
• Work environment: A dynamic and supportive workplace
• Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year's Eve, and Carnival Monday)
• Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
• Capital-forming benefits: From day one

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Important note

Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.