Senior Manager E-Com Business Development (f/m/x)

DOUGLAS Group; Düsseldorf; On-site; EUR 90,000 - 130,000; Full time

Job summary

DOUGLAS Group in Düsseldorf sucht eine erfahrene Führungskraft im Bereich Strategie, PMO & Business Development, die international Führungsteams berät und strategische Initiativen über Märkte hinweg steuert.

Sie analysiert Markttrends, Kundenfeedback und Wettbewerberaktivitäten, leitet NPS-Reports und bringt Voice-of-Customer-Feedback in operative Verbesserungen ein. Sehr gute Englischkenntnisse und exzellente Kommunikationsfähigkeiten sind erforderlich.

Qualifications

• Mehrjährige Berufserfahrung im Einzelhandel, E-Commerce oder verwandtem Bereich.
• Ausgeprägte strategische Denkweise und Fähigkeit, Erkenntnisse in Prioritäten zu übersetzen.
• Starke analytische Fähigkeiten und Leidenschaft, Zahlen in Geschäftsentscheidungen umzuwandeln.
• Gute Projektmanagementfähigkeiten über Teams und Märkte hinweg.
• Kommunikation auf C-Level stark.
• Ausgeprägtes Networking und Beziehungsaufbau.
• Sehr gute MS Office Kenntnisse, insbesondere PowerPoint und Excel.
• Erfahrung mit Tableau oder Adobe Analytics.
• Geschäftsfließendes Englisch, schriftlich und mündlich.

Responsibilities

• Entwicklung und Umsetzung von Strategien; Beratung internationaler Führungsteams und cross-funktionaler Teams zur Leistungssteuerung und Kundenzufriedenheit.
• Leitung wichtiger strategischer Initiativen mit marktorientierten Ansätzen und Abstimmung über HQ, lokale Teams und Partner.
• Überwachung von Branchen-Trends, Kunden-Insights und Wettbewerbsaktivitäten über alle E‑Com-Märkte hinweg; Fokus auf Positionierung und Kundenerlebnis.
• Tiefgehende Geschäfts- und Finanzanalysen von DOUGLAS eCom und Mitbewerbern zur Identifizierung von Wachstumschancen.
• Datenbasierte Empfehlungen für die Geschäftsleitung, von Business Cases bis ad-hoc Insights.
• Verantwortung für das monatliche NPS-Reporting und ableiten von Verbesserungsmaßnahmen.
• Organisation von Voice of Customer-Foren mit Führungskräften zur Abstimmung von Kernkunden-Themen.

Skills

Retail/eCommerce-Erfahrung

Strategisches Denken

Analytische Fähigkeiten

Projektmanagement

Kommunikation auf C-Level

Networking

MS Office (PowerPoint, Excel)

Tableau/Adobe Analytics

Englisch (Business)

Tools

PowerPoint

Excel

Tableau

Adobe Analytics

Job description

Hard Facts

• Berufserfahrene
• Strategie, PMO & Business Development
• Vollzeit
• Düsseldorf

TASKS WITH IMPACT

• Developing and executing high-level strategies, advising international leadership and cross-functional teams on steering business performance and maximizing customer satisfaction
• Leading key strategic initiatives with innovative, market-driven approaches and fostering alignment across HQ, local teams and external partners
• Monitoring and synthesizing industry trends, customer insights and competitor activity across all eCom markets, with a sharp focus on competitive positioning and customer experience
• In-depth business and financial performance analyses of DOUGLAS eCom and key competitors to identify growth opportunities and strategic levers
• Data-driven recommendations for executive leadership, from strategic business cases and high-impact presentations to ad-hoc insights that support key decisions
• Ownership of the monthly NPS reporting, translating customer feedback into actionable insights
• Organization of Voice of Customer Forums that bring together senior eCom leadership as well as local and Group eCom teams to align on key customer issues and short- to mid-term journey improvements

YOUR SKILLS

We take a competency-based and fair approach to recruiting, that's why we look beyond your experience to understand how you create impact, grow through change, and collaborate for success. Alongside these competencies, we're looking for the following skills:

• Several years of professional experience in retail, eCommerce or a related field
• Strong strategic thinking and the ability to turn insights into clear priorities
• Sharp analytical mindset and a passion for translating numbers, data and customer feedback into business decisions
• Solid project management skills to steer initiatives successfully across teams and markets
• Very strong, impactful communication and a confident presence up to C-level
• Excellent networking skills and a talent for building lasting relationships
• Excellent command of the MS Office suite, especially PowerPoint and Excel
• Experience with data platforms such as Tableau or Adobe Analytics
• Business fluent English, written and spoken

DO YOU RECOGNIZE YOURSELF?

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy "Let it Bloom". The winning business model is underpinned by the Group's omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.