Manager Retail Operations (f/m/x)

Douglas; Düsseldorf; On-site; EUR 70,000 - 90,000; Full time

Job summary

The DOUGLAS Group seeks a capable Operations Manager for Crosschannel Services and Interstore Logistics across the DACH region. You will own day-to-day operations and ensure high-quality processes, coordinating with stores, IT and service partners to align solutions.

This role requires a degree in business or equivalent and at least two years in operations, with a strategic, hands-on mindset, strong KPI literacy and fluent German and English.

Qualifications

• A degree in business, a commercial apprenticeship or comparable qualification, with at least two years of relevant professional experience.
• Understanding of retail, store and omnichannel processes and day-to-day operations.
• Experience driving projects, rollouts and process improvements from idea to implementation.
• Strategic mindset with hands-on mentality and drive to turn ideas into action.
• Strong analytical skills with KPIs and operational data.
• Structured and independent working style with adaptability to changing priorities.
• Clear and confident communication in German and English to align stakeholders.
• Enjoy cross-functional collaboration with stores, internal teams, IT and external partners.

Responsibilities

• Take ownership of the day-to-day operations and quality of Crosschannel Services and Interstore Logistics across the DACH organization.
• Be the go-to person for stores for operational or process-related questions, coordinating solutions and escalation when needed and ensuring follow-through.
• Challenge existing processes and continuously develop them to be more efficient, transparent and customer-focused.
• Drive projects and rollouts independently from idea through testing and implementation to handover into day-to-day operations.
• Collaborate with stores, internal teams, IT and external service partners to align solutions and keep everyone on the same page.
• Monitor KPIs and service performance and turn insights into actions to improve usage, revenue, service quality and customer satisfaction.
• Maintain process documentation, guidelines and training materials and ensure new processes are communicated and trained effectively.
• Prepare business cases, analyses, decision papers, presentations and updates to support operational improvements and launches.

Skills

Retail knowledge

Omnichannel processes

Project management

Stakeholder management

Analytical skills

German-English communication

Cross-functional collaboration

Education

Business degree or equivalent

Job description

• Take ownership of the day-to-day operations and quality of our Crosschannel Services and Interstore Logistics processes across the DACH organization
• Be the go-to person for our stores when operational or process-related questions come up, coordinating solutions, escalating topics when needed and making sure they are followed through
• Challenge existing processes, identify opportunities for improvement and continuously develop them to make operations more efficient, transparent and customer-focused
• Drive projects and rollouts independently, from the initial idea and requirements definition through testing and implementation to the handover into day-to-day operations
• Work closely with stores, internal teams, IT and external service partners to bring requirements together, align solutions and keep everyone on the same page
• Keep an eye on relevant KPIs and service performance and turn insights into concrete actions to improve usage, revenue, service quality and customer satisfaction
• Keep process documentation, guidelines and training materials up to date and make sure new processes come to life through clear communication and engaging training
• Prepare business cases, analyses, decision papers, presentations and management updates to support operational improvements and the launch of new services

TASKS WITH IMPACT

• Take ownership of the day-to-day operations and quality of our Crosschannel Services and Interstore Logistics processes across the DACH organization
• Be the go-to person for our stores when operational or process-related questions come up, coordinating solutions, escalating topics when needed and making sure they are followed through
• Challenge existing processes, identify opportunities for improvement and continuously develop them to make operations more efficient, transparent and customer-focused
• Drive projects and rollouts independently, from the initial idea and requirements definition through testing and implementation to the handover into day-to-day operations
• Work closely with stores, internal teams, IT and external service partners to bring requirements together, align solutions and keep everyone on the same page
• Keep an eye on relevant KPIs and service performance and turn insights into concrete actions to improve usage, revenue, service quality and customer satisfaction
• Keep process documentation, guidelines and training materials up to date and make sure new processes come to life through clear communication and engaging training
• Prepare business cases, analyses, decision papers, presentations and management updates to support operational improvements and the launch of new services

Your Skills

• A degree in business, a commercial apprenticeship or comparable qualification, combined with at least two years of relevant professional experience
• A solid understanding of retail, store and omnichannel processes and a genuine interest in how things work in day-to-day operations
• Experience in driving projects, rollouts and process improvements from idea to implementation
• A strategic mindset combined with a hands‑on mentality and a strong drive to turn ideas into action
• Strong analytical skills and confidence in working with KPIs and operational data
• A structured and independent way of working, with the flexibility to adapt to changing priorities
• Clear and confident communication in German and English, with the ability to bring different stakeholders together
• Enjoyment of cross-functional collaboration with stores, internal teams, IT and external partners

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.

We look forward to hearing from you!

About The DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.