Senior Manager, Customer Success

Jobtailor; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Measured seeks a Senior Client Success/Marketing Analytics Lead to drive executive-facing engagements and apply a robust analytics framework. You will own delivery, guide platform adoption, and serve as a trusted advisor for a portfolio of Measured brands.

You will oversee requirements, collaborate with Product and Solutions, shape features, and deliver insights to influence executive decisions. Excellent communication and analytics background required.

Qualifikationen

• 7+ years of experience in client services management.
• Experience with marketing attribution, media mix modeling, and in-market experimentation.
• Proficiency with GA, Facebook, and other analytics tools.

Aufgaben

• Lead executive-level client engagements and guide analytics strategy.
• Oversee requirements, deployment, and solution design with Solutions team.
• Collaborate with Product to shape features and champion client needs.
• Provide data-driven insights to influence executive decisions.

Kenntnisse

Client Services

Marketing Attribution

Media Mix Modeling

Ad-Tech & MarTech

Excel & PowerPoint

Independent Decision Making

Initiative

Team Collaboration

Communication Skills

Ausbildung

BA/BS or Equivalent

Tools

Google Analytics

Facebook

Third-Party Tools

Jobbeschreibung

• Lead high-impact, executive-level client engagements across a portfolio of Measured’s top brands
• Own delivery and strategic application of Measured’s marketing analytics framework
• Represent Measured’s technology, services, and thought leadership in client interactions
• Act as primary account leader and trusted advisor
• Guide clients through sophisticated measurement strategies
• Ensure successful platform adoption
• Influence executive decision-making through data-driven insights
• Oversee requirements gathering, platform deployment, and solution design with the technical Solutions team
• Collaborate with Product to shape new features and champion client needs
• Interpret complex performance signals and conduct rigorous experimental analysis
• Provide forward-looking media guidance
• Architect client-specific technology roadmaps
• Manage the full lifecycle of client relationships
• Own gross revenue retention and net revenue retention goals for a book of business
• Manage day-to-day client relationships across seniority levels for a portfolio of 10+ Measured brands
• Manage adoption across stakeholders for Measured products and services
• Deliver client training curriculum
• Provide and interpret marketing performance reviews
• Design and interpret in-market experiments across addressable media channels
• Provide optimization insights and budget recommendations
• Support internal Customer Success initiatives, onboarding playbooks, engagement and adoption models, and product training materials

Requirements

• 7+ years of experience with client services management
• Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics
• Familiarity with ad-tech and MarTech platforms, including GA, Facebook, Google Analytics, and other third-party tools
• Demonstrated experience deploying, managing, and growing the scope of complex engagements focused on marketing measurement
• Excellent written and verbal communication skills
• Advanced Excel and PowerPoint skills
• Minimum BA/BS or equivalent
• Independent decision maker able to take calculated risks and deal with ambiguity
• Takes initiative to improve and try new things
• Ability to work independently with minimal supervision within a strong team environment
• Comfortable with rapid change
• Values diversity and integrity

Core Competencies

Demonstrates expertise in client services management, marketing analytics, and strategic application of marketing frameworks. Capable of leading high-impact client engagements, optimizing platform adoption, and delivering data-driven insights to influence executive decision-making.

Highest-signal resume keywords

• Client Services Management
• Marketing Attribution
• Media Mix Modeling
• Ad-Tech and MarTech Platforms
• Advanced Excel and PowerPoint Skills

ATS Optimization Keywords

Hard Skills

• Marketing Analytics
• In-Market Experimentation
• Performance Signal Interpretation
• Solution Design
• Data-Driven Insights

Soft Skills

• Excellent Communication Skills
• Independent Decision Maker
• Initiative
• Adaptability
• Team Collaboration

Certifications & Qualifications

• BA/BS or Equivalent

Industry Keywords

• Marketing Measurement
• Client Engagement
• Revenue Retention
• Customer Success
• Performance Reviews

Tools & Technologies

• Google Analytics
• Facebook
• GA
• Third-Party Tools