(Senior) Key Account Manager - German Speaking

Wunder Mobility; Hamburg; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

25 vacation days

Workation opportunities

Hybrid/remote flexibility

Growth opportunities in leadership or technical roles

Job summary

A leading shared mobility software provider in Germany is seeking a (Senior) Key Account Manager who will own relationships with important customers in German-speaking markets. The ideal candidate will have 5+ years of experience in Customer Success or Account Management within B2B SaaS, along with excellent communication skills in German and English. This role offers a hybrid working model, 25 vacation days, and direct influence on how millions move in cities globally.

Qualifications

• 5+ years of experience in roles related to Customer Success or Account Management.
• Proven track record in managing enterprise accounts and driving customer outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.

Responsibilities

• Act as the main point of contact for important customers in German-speaking markets.
• Drive customer onboarding, training, and adoption of the platform.
• Manage escalations and customer tickets effectively.

Skills

Customer Success management

Account Management

Consulting in B2B SaaS

German language skills (C1)

Business English

Stakeholder management

Problem-solving mindset

Job description

(Senior) Key Account Manager - German Speaking at Wunder Mobility

Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M+ rides every month, 30M daily API calls, and 20,000+ vehicles across Europe, the US, and Asia. Operators like Forest, Green Mobility, and Emmy rely on us every day.

Why Join Us

We’ve raised more than €100M over the last decade, gone through a tough restructuring phase, and are now profitable and focused. For our Customer Success team, this means joining a stable, growing company where your work directly influences how millions of people move in cities worldwide.

The Role

You’ll own relationships with some of our most important customers, guiding them from onboarding through growth and renewal. Your role is both strategic and hands‑on: you’ll align customer goals with our products, manage escalations, and act as the customer’s advocate within Wunder Mobility.

What You’ll Do

• Act as the main point of contact for our enterprise and growth accounts in German‑speaking markets (and others).
• Drive customer onboarding, training, and adoption of our platform.
• Develop success plans and track business outcomes for each customer.
• Take full end‑to‑end ownership of customer tickets, escalations, and daily operations.
• Proactively identify expansion opportunities and partner with Sales on upsell/cross‑sell.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally, influencing product priorities.
• Lead QBRs and strategy workshops with client executives.
• Mentor junior Customer Success Managers and help shape best practices.

What You Bring

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
• Track record of managing enterprise accounts and driving measurable outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Minimum C1 German language skills and strong business English.
• Ability to collaborate across functions and cultures.
• A proactive, problem‑solving mindset with high ownership.

What You’ll Get

• A stable, international career in a profitable and growing SaaS company.
• Direct impact: your work influences how millions of people move in cities worldwide.
• Hybrid/remote flexibility (depending on location).
• 25 days of vacation + workation opportunities.
• A high‑trust, senior team where decisions are made quickly and your impact is visible.
• Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role.

Send us your CV and, if you’d like, include a short note on why this role excites you and why you’re the best fit for the role.

Seniority level: Associate

Employment type: Full‑time

Job function: IT Services and IT Consulting