German Speaking Customer Success Account Manager

Ignite; Bayern; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

30 days vacation

1 remote day per week

Zero business travel (0%)

Job summary

Ignite in Leipzig or Würzburg, Germany, seeks an Enterprise Customer Success Manager to drive strategic relationships with enterprise clients. This hybrid role offers one remote day per week and focuses on onboarding, usage growth, and renewals with C-suite stakeholders.

You will collaborate with Sales and Product teams to identify expansion opportunities, manage churn risks, and deliver measurable ROI through value reviews.

Qualifications

• Experience in Account Management or Enterprise Customer Success in B2B SaaS or startups.
• Fluent German and English (C1) in speaking and writing.
• Experience with HubSpot or similar CRM platforms and CS metrics.
• Strategic thinking, negotiation, and autonomous work ethic.

Responsibilities

• Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting partnerships with C-suite executives and key decision-makers.
• Account Expansion: Spot opportunities for growth through upselling and cross-selling with Sales and Product teams.
• Lifecycle Success: Onboard clients smoothly, drive ongoing usage of features, and secure renewals.
• Value Reviews: Conduct data-guided reviews to demonstrate ROI for enterprise partners.
• Churn Prevention: Monitor account health indicators and implement retention campaigns to prevent churn.
• Cross-Functional Collaboration: Connect enterprise customers with product, engineering, and sales teams.

Skills

Account Management

Enterprise CS

German (C1)

English (C1)

CRM software

HubSpot

Strategic thinking

Negotiation

Emotional intelligence

Autonomous work

Tools

HubSpot

Job description

Location & Workplace: Leipzig or Würzburg, Germany (Hybrid — 1 remote day per week)

Language Requirements: Fluent German (C1) and Fluent English (C1)

Compensation: €40,000 – €50,000 gross annual base salary + Annual Performance Bonus

Job Title: Enterprise Customer Success Manager

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel Requirement: None (0%)

Company & Role Summary

We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention. In this impactful role, you will help organizations make the digital world accessible to all users while building a rewarding professional career within a collaborative, mission-driven environment.

Primary Responsibilities

• Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting, trusted partnerships with C-suite executives and key decision-makers.
• Account Expansion: Spot opportunities for account growth through strategic upselling and cross-selling in direct collaboration with Sales and Product teams.
• Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive high recurring contract renewal rates.
• Value Reviews: Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
• Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns before issues arise.
• Cross-Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.

Requirements & Qualifications

Essential Criteria:

• Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
• Languages: C1-level German fluency and C1-level English fluency (exceptional oral and written skills required for cross-border communication).
• Tools & Systems: Practical background working with contemporary CRM software platforms (HubSpot preferred) and customer success metrics.
• Mindset & Soft Skills: Strong capacity for strategic thinking, persuasive negotiation skills, high emotional intelligence, and an autonomous work ethic.
  Nice-to-Have Qualifications:
• Working knowledge of additional European languages is considered an asset.

Offerings & Benefits

• Competitive Remuneration: €40,000 – €50,000 gross annual base salary complemented by an attractive performance bonus scheme.
• Paid Vacation: 30 days of annual paid leave.
• Work-Life Balance & Flexibility: Predictable full-time schedule, 1 work-from-home day weekly, and zero business travel duties (0%).
• Professional Impact: High-profile role featuring significant autonomy and clear pathways toward personal and professional development within the tech sector.
• Mission-Driven Culture: Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users globally.