Senior Instructional Designer (f/m/d)*

Parloa GmbH; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A dynamic generative AI startup in Berlin is seeking a Product Instructional Designer to create engaging training experiences for customers and teams. You will leverage your expertise in instructional design and adult learning principles to develop high-impact training programs for our innovative SaaS solutions. Ideal candidates will have a minimum of 7 years experience, proficiency in relevant design tools, and strong project management skills. Join us as we revolutionize the customer service industry with cutting-edge technologies.

Leistungen

Opportunities for personal and professional development

Dynamic and innovative work environment

Global expansion and growth opportunities

Qualifikationen

• 7+ years of experience in instructional design or training roles.
• Proficiency in instructional design tools and e-learning platforms.
• Strong understanding of adult learning principles and instructional design models.
• Ability to handle multiple projects with excellent organizational skills.
• Strong interpersonal skills to work with diverse teams.
• Confident in engaging and inspiring different audiences.
• Open to new technologies and trends in instructional design.
• Business fluent in English (C2 level).

Aufgaben

• Conduct needs assessments to define learning objectives.
• Create e-learning courses, instructor-led training, and videos.
• Tailor content for different user groups and skill levels.
• Collaborate with subject matter experts for content validation.
• Use feedback to refine training materials.
• Communicate progress and challenges to stakeholders.
• Implement knowledge checks to measure effectiveness.
• Organize external training with customer experience teams.

Kenntnisse

Instructional design

Project management

Collaboration

Adaptability

Presentation skills

Ausbildung

Degree in Instructional Design or related field

Tools

Instructional design tools

E-learning platforms

Jobbeschreibung

As a Product Instructional Designer at Parloa, you will play a key role in designing and delivering engaging learning experiences that empower our teams, customers, and partners. You will develop high-impact training programs focused on our SaaS products, working closely with Product Managers, Solution Engineers, CX Designers, and other stakeholders. With a strong understanding of instructional design principles, adult learning theory, and modern learning technologies, you will create interactive and effective learning solutions.

IN THIS ROLE YOU WILL:

• Analyze Training Needs: Conduct needs assessments to define learning objectives and close knowledge gaps.
• Develop Engaging Learning Content: Create high-quality materials, including e-learning courses, instructor-led training, videos, and live sessions.
• Customize Learning Experiences: Tailor content for different user groups and skill levels.
• Collaborate with Experts: Work with subject matter experts (SMEs) to gather and validate content.
• Optimize and Improve: Use feedback and performance data to continuously refine training materials.
>Engage Stakeholders: Communicate progress and challenges effectively.
• Evaluate Success: Implement knowledge checks and assessments to measure training effectiveness.
• Support Partnerships & Customers: Collaborate with the Customer Experience and Partnerships teams to organize external training.

WHAT YOU BRING TO THE TABLE:

• Experience: 7+ years in instructional design, training, or customer experience roles, ideally in a SaaS environment.
• Technical Skills: Proficiency in instructional design tools and e-learning platforms.
• Theoretical Knowledge: Strong understanding of adult learning principles and instructional design models.
• Project Management: Ability to handle multiple projects simultaneously with excellent organizational skills.
• Collaboration & Communication: Strong interpersonal skills to work effectively with diverse teams.
• Presentation Skills: Confident in engaging and inspiring different audiences.
• Adaptability: Open to new technologies and trends in instructional design.
• Education: Degree in Instructional Design, Education, or a related field.
• Language Skills: Business fluent in English (C2 level).

Your recruiting process at Parloa:

To apply, please contact our Hiring Team or submit your application through our online portal. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.