Senior Service Manager HCM (m/f/d/x)

Telekom; Berlin; On-site; EUR 90,000 - 130,000; Full time

Job summary

T-Systems International GmbH is seeking a Senior Service Manager HCM to ensure high-quality delivery of SAP HCM and SAP SuccessFactors AMS contracts across multi-country teams. The role emphasizes service-level management, escalation control, and stakeholder coordination.

The ideal candidate has extensive SAP HCM and SuccessFactors knowledge, ITIL expertise, and strong German and English communication skills.

Qualifications

• Degree in business informatics, computer science, or related field.
• In-depth service management experience and international team leadership.
• Strong knowledge of SAP HCM modules and SAP SuccessFactors solutions.
• Experience with ITIL processes and AMS deployments.
• Excellent German and English language skills (C1).

Responsibilities

• Lead delivery of SAP HCM and SAP SuccessFactors AMS contracts.
• Drive service-level management (SLM) and proactive escalation handling.
• Coordinate across multi-country and mixed-shore delivery models.
• Serve as primary contact for customers and internal stakeholders.
• Ensure high customer satisfaction through operational excellence.

Skills

HCM modules expertise

SAP SuccessFactors

SLM (service-level management)

AMS (Application Management Services)

ITIL knowledge

Stakeholder management

Multi-country delivery

German & English (C1+)

Education

Degree in business informatics / computer science

Tools

SAP HCM

SAP SuccessFactors

CPI / BIB / point-to-point integration

Job description

Job ID: 779056Senior Service Manager HCM (m/f/d/x)Berlin, Bonn, Bremen, Darmstadt, Dresden, Düsseldorf, Hamburg, Leinfelden-Echterdingen, Munich, Weingarten, WolfsburgProfessionalRegularT-Systems International GmbHAbout T-Systems International GmbHAt T-Systems, we provide business customers with the right system solutions for their digital business. Our portfolio helps ensure that digital transformation reduces complexity, cuts costs, and makes day-to-day work easier. Our focus areas are Connectivity, Digital, Cloud & Infrastructure, and Security — let’s power higher performance!A globally operating team of experts in the SAP Portfolio Unit supports nearly 600 customers with a comprehensive SAP portfolio — from consulting and migration to SAP S/4HANA through to cloud operations and application management.About the roleAs a Senior Service Manager HCM (m/f/d/x), you will play a key role in ensuring the smooth, high-quality delivery of our SAP HCM and SAP SuccessFactors services. You will manage complex Application Management Services (AMS) contracts, drive operational excellence, and serve as the primary point of contact for our customers and internal stakeholders.The role calls for a strong focus on service-level management (SLM), proactive escalation management, and the ability to work across multi-country and mixed-shore delivery models. You will use your expertise in SAP HCM modules (PA, OM, PT, PY) and/or your in-depth understanding of SAP SuccessFactors—particularly Employee Central and integration protocols—to lead service teams and ensure the highest levels of customer satisfaction.If you are an experienced IT service management professional with a passion for Human Capital Management solutions and strong stakeholder-management skills, we invite you to contribute to our success.Your profileIn addition to a degree in business informatics, computer science, or a related field, you have in-depth service management expertise and experience leading international service teams of more than 15 members. You are knowledgeable about ITIL processes and best practices, have extensive knowledge of SAP HCM modules, and have experience with SAP SuccessFactors solutions. You also bring:Extensive knowledge of HCM processesHands-on experience with Application Management Services (AMS)Expertise in service-level management (SLM)Strong stakeholder-management skillsA proven track record in escalation managementIn-depth knowledge of SAP SuccessFactors Employee Central and hybrid integration protocols, such as CPI, BIB, and point-to-point replicationExperience managing mixed-shore delivery models for large managed services contractsExperience with multi-country or multilingual HCM environmentsVery good German and English skills (at least C1 level)An ITIL Foundation 4 or 5 certification; additional language skills, such as Spanish, are an advantageDoes this sound like the right role for you? Take the opportunity and apply online. Applicants with severe disabilities will be given preference if equally qualified. We look forward to hearing from you!