Senior Director (m/f/d) Application and Technical Support

Danfoss; Offenbach am Main; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A global technology company is looking for a Senior Director to lead the Application and Technical Support team across Europe. This role involves developing customer-centric solutions, improving organizational efficiency, and managing a diverse team while fostering a collaborative environment. The ideal candidate will have extensive leadership experience, strong technical affinity, and a commitment to customer satisfaction. Competitive benefits include a 13th salary, bonuses, and personal development opportunities.

Leistungen

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Qualifikationen

• Multi-year professional experience in customer-centric organizations.
• Experience working with international, multicultural teams.
• Proven track record in leading leaders and strategic priorities.

Aufgaben

• Lead the Application and Technical Support team across Europe.
• Improve organizational processes for efficiency.
• Develop strong cross-product value propositions.

Kenntnisse

Leadership experience

Technical affinity

Customer empathy

Stakeholder management

Fluency in English

Ausbildung

Bachelor’s degree in Engineering or Business

Master’s degree in Management or Marketing

Jobbeschreibung

Overview

The Impact You'll Make

For our segment Climate Solutions Shared Sales Organization in Europe, we are looking for a Leader (m / f / d) for our Application and Technical Support team (ATS) as Senior Director (m / f / d). This position can be located either in Germany, France, or Italy and work from one of our offices or from home-office in these countries.

At Danfoss Climate Solutions, we engineer energy-efficient heating and cooling solutions to help the world get more out of less.

Our innovative technologies enable a decarbonized, digital, and more sustainable tomorrow—across industrial applications, buildings, infrastructure, and the entire food and cold chain. With our broad portfolio of products and solutions, we help reduce global emissions and mitigate climate change.

What You’ll Be Doing

• Lead the pan-European Application and Technical Support (ATS) team with 50+ FTEs, ensuring superior customer application and product support aligned with sales growth initiatives.
• Continuously improve organizational processes to increase efficiency and leverage synergies across product lines.
• Define and maintain clear roles and responsibilities, aligned with stakeholders across a complex, multichannel, and multi-vertical environment across Europe.
• Develop and maintain strong, cross-product value propositions for customers, while collaborating with global teams to share best practices and ensure knowledge transfer.
• Build a high-performing team by developing competencies within the ATS and sales teams and fostering a growth mindset.
• Drive change management initiatives and strengthen the branding of the ATS organization.

What We’re Looking For

• Multi-year professional experience, with proven leadership in customer-centric organizations, with high technical affinity, and track record of leveraging new / emerging technologies.
• Strong leadership qualities, a track record in leading leaders and the ability to see the “big picture” while focusing on strategic priorities.
• Genuine customer empathy. Champion solutions that not only meet business goals but are deeply aligned with user needs to turn technology into meaningful experiences.
• Proven track record in stakeholder management and influential communication in a cross-functional environment.
• Experience working with international, multicultural teams.
• Fluency in English required; additional European languages are a plus.
• Bachelor’s degree in Engineering, Business; Management, or Marketing Master’s degree is an advantage.
• Frequent business travel throughout Europe (up to 25%)

What You\'ll Get from Us

• A pivotal leadership role with the opportunity to shape and elevate Technical Support delivery across Europe.
• The chance to make a tangible business impact by aligning ATS with sales growth initiatives.
• Work in an international, collaborative environment with exposure to global teams and best practices.
• Lead a high-skilled, customer-focused team and contribute directly to business growth and customer satisfaction.
• Continuous opportunities for personal and professional development in line with Danfoss values

Additionally

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.