Senior CX Researcher (fmd)

Redcare Pharmacy; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading pharmacy in Germany is looking for a Customer Experience Manager to drive the strategic improvement of their digital experiences. This role involves translating insights into business opportunities, supporting product discovery, and promoting a customer-first culture. The ideal candidate will have a degree in a relevant field, several years of experience in customer experience management, fluency in German and English, and a passion for transforming customer feedback into actionable insights. This full-time position offers various benefits including personalized development and a supportive work environment.

Leistungen

Comprehensive onboarding program

Membership at Urban Sports Club

Flexible work from home arrangements

Support for personal development

Employee discount program

Qualifikationen

• Completed degree in human factors, human-computer interaction, or a related field.
• Several years of professional experience in customer experience management.
• Hands-on experience with CX analytics and statistical tools.

Aufgaben

• Drive strategic improvement of digital customer experience.
• Translate insights into clear business opportunities.
• Support product discovery phases and prioritize decisions.

Kenntnisse

Customer experience management

User research

Web analytics

CX analytics

Statistical tools

Data transformation

Communication skills

Attention to detail

Ausbildung

Degree in human factors or related field

Tools

Medallia

Qualtrics

Excel

R

SPSS

Contentsquare

Google Analytics

Jobbeschreibung

About the role

Are you passionate about understanding customer needs and turning insights into meaningful impact At Redcare Pharmacy youll be part of our interdisciplinary Customer Experience team where you will empower cross-functional teams through customer-centric insights. This is your chance to shape outstanding experiences at scale and be a key player in our continuous CX evolution.

About your tasks

• Drive the strategic improvement of the digital customer experience across key touchpoints in the journey

• Translate quantitative and qualitative insights into clear hypotheses and business opportunities

• Support product discovery phases and help prioritize and shape decisions that truly benefit our customers

• Scale and evolve our Voice of the Customer program using NPS CSAT CES and other KPIs

• Promote a customer-first culture through impactful stakeholder collaboration and communication across teams and markets

Qualifications

About you

• A completed degree preferably in human factors or human-computer interaction (business or media) computer science business administration communication design or a comparable field

• Several years of professional experience in customer experience management consumer and/or user research and web analytics

• Hands‑on experience with CX analytics and statistical tools such as Medallia Qualtrics Excel R SPSS Contentsquare and Google Analytics

• A passion for transforming market and customer feedback data into insights that drive action

• An independent structured working style with a pragmatic mindset and attention to detail

• Fluency in German and English; additional languages such as Dutch French or Italian are a plus but not required

Additional Information

About your benefits

In order to provide you with the best possible support for your individual needs – whether its living a healthy life having enough time for your family or developing your skills – we offer a wide range of different site‑specific benefits:

• Welcome days: We want you to feel at home with us from the very first day. Therefore we welcome you with our comprehensive onboarding program.

• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club so that you can take advantage of a huge variety of sport offers.

• Work from Home: If your job does not require you to be present in the office we can arrange the place you work from individually – even for up to 20 days a year anywhere in the EU.

• Personal development: Grow! We support and encourage your individual development through various in‑ and external trainings.

• Employee discount: You get a 10 % employee discount on all over‑the‑counter beauty and personal care products in our online store & 20 % discount on nu3.

Remote Work

No

Employment Type

Full‑time

Key Skills

Arm,Machine Learning,AI,C/C++,R,Clinical Trials,Experience Administering Injections,Research Experience,Research & Development,Assembly,Semantic Web,Vulnerability Research

Experience

years

Vacancy

1