Enterprise Customer Success Manager - Munich

monday.com; München; Hybrid; USD 69.824 - 116.374; Vollzeit

Zusammenfassung

An established industry player is seeking an Enterprise Customer Success Manager to oversee a portfolio of enterprise clients in the DACH region. This role is pivotal in ensuring customer success through strategic planning and relationship building. You will utilize your expertise in project and program management to drive customer engagement and satisfaction. The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and excels in communication. Join a passionate team dedicated to empowering clients and enhancing their experience with innovative solutions. This is a fantastic opportunity to make a significant impact in a dynamic organization.

Qualifikationen

• 3+ years of experience in SaaS as a Customer Success Manager or Account Manager.
• Strong quantitative data analysis skills with proven business insight.

Aufgaben

• Develop strategic customer success plans aligned with clients' business objectives.
• Establish trusted advisor relationships with C-suite leaders.

Kenntnisse

Customer Success Management

Project Management

Program Management

Portfolio Management

Digital Transformation

Data Analysis

Communication Skills

Relationship Building

Fluency in German

Fluency in English

Jobbeschreibung

The position of Enterprise Customer Success Manager - DACH encompasses the vital responsibility of overseeing a portfolio of enterprise customers in the DACH region, ensuring their sustained success. Integral to this role is the adept utilization of expertise in Project Management, Program Management, Portfolio Management, and Digital Transformation to orchestrate and harmonize customer success initiatives within the organizational framework.

Please note, this role requires attending our Munich office 3 days a week*

About The Role

The position of Enterprise Customer Success Manager - DACH encompasses the vital responsibility of overseeing a portfolio of enterprise customers in the DACH region, ensuring their sustained success. Integral to this role is the adept utilization of expertise in Project Management, Program Management, Portfolio Management, and Digital Transformation to orchestrate and harmonize customer success initiatives within the organizational framework.

Please note, this role requires attending our Munich office 3 days a week*

Key Responsibilities

• Develop and execute strategic customer success plans aligned with clients' key business objectives.
• Establish trusted advisor relationships with C-suite and executive leaders to ensure customer success and maximize platform value throughout the customer lifecycle.
• Lead executive business reviews (e.g., EBRs) to track progress, assess outcomes, and refine strategic roadmaps that align with customer goals.
• Lead data-driven conversations to identify opportunities for growth and optimize client outcomes.
• Collaborate with cross-functional teams to address customer challenges, ensuring prompt resolution and ongoing value delivery.
• Anticipate churn risks and proactively implement mitigation strategies, ensuring long-term retention and growth.
• Drive adoption strategies targeting high-value accounts, including change management and expansion initiatives to unlock further customer potential.
• Build and execute account plans that ensure long-term growth, identify opportunities for innovation, and tailor solutions to meet complex enterprise needs.
• Act as the Voice of the Customer, providing insights to internal teams for continuous improvement of product features, go-to-market strategies, and customer success approaches.

Your Experience & Skills

• 3+ years of experience in a SaaS company as a Customer Success Manager / Account Manager
• Fluency in German and English
• A background in Project Management / Program management / Portfolio management / Digital transformation - Advantage!
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
• Strong understanding of how Enterprise businesses operate
• Improve complex issues through analysis and resolution
• Strong quantitative data analysis skills with proven business insight and judgment
• Experience in building relationships with senior business & platform stakeholders.
• Experience helping customers deploy and see the value of the products they have purchased.
• Excellent communication and interpersonal skills
• Ability to consult with customers to help them solve problems and achieve their business goals with monday.com
• Ability to think strategically and execute plans effectively while building long-term relationships with customers
• Succeed in working collaboratively with squads, internal account team, and extended customer’s teams
• Experience working in a global team, for an international company
• Excellent written and verbal communication skills.

Equal Opportunity Employer

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

We believe in equal opportunity.

monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.

All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.

monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to [e-mail].

All requests for accommodation are treated confidentially, as practical and permitted by law.

Meet the Customer Success Team

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.