German Speaking Customer Success Account Manager (Hybrid)

Ignite; Leipzig; Ibrido; EUR 40.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

30 days leave

Hybrid work schedule

Home-office days

Descrizione del lavoro

Fluent German and English (C1) are required, along with several years in enterprise CS or account management and hands-on CRM usage.

Competenze

• Enterprise client management experience in a software environment.
• Fluent German and English at C1 level for executive interactions.
• Hands-on CRM experience with modern platforms (HubSpot).
• Strong analytical, negotiation, and commercial awareness.

Mansioni

• Own and expand relationships with enterprise accounts and major clients.
• Build trust with decision-makers and accessibility leaders.
• Identify up-sell and cross-sell opportunities with internal teams.
• Manage the complete lifecycle from onboarding to renewals.
• Lead business reviews, tracking ROI and business value.
• Mitigate churn with proactive retention strategies.
• Coordinate with sales, product, and technical teams.

Conoscenze

Enterprise CS experience

CRM platforms

Analytical reasoning

Negotiation skills

Strumenti

HubSpot CRM

Descrizione del lavoro

Salary: €40,000 - €50,000 gross p.a. base + Annual Bonus

Job Title: Enterprise Customer Success Manager

Location: Leipzig or Würzburg (Hybrid - up to 1 Home Office day/week)

Department: Customer Success Management

Employment Type: Full-Time / Multi-Year Experience

Languages Required: Fluent German (C1) & Fluent English (C1)

About The Employer & Mission

We are a growing, dynamic software enterprise (101-500 employees) specializing in the development of digital products and solutions dedicated to advancing web accessibility and online inclusion. As an Enterprise Customer Success Manager, you will step into a pivotal, high-impact strategic role, driving direct revenue growth for the company while partnering with major corporate client accounts. In this role, you will champion customer adoption and long-term value realization, helping leading organizations make their digital assets fully accessible while building a rewarding, high-visibility career in enterprise tech.

Key Responsibilities

• Strategic Account Ownership: Assume full accountability for managing, steering, and strategically expanding relationships with enterprise-level client portfolios and major corporate accounts.
• Relationship Building: Establish durable, trust-based connections with key corporate decision-makers, accessibility leads, and executive leadership.
• Value Expansion: Proactively identify and secure strategic up-selling and cross-selling opportunities by collaborating closely with internal Enterprise Sales and Product Management teams.
• Lifecycle Governance: Direct the complete lifecycle of client accounts, covering initial technical onboarding, solution adoption, performance optimization, and seamless contract renewals.
• Data-Driven Success: Facilitate structured Business Reviews, tracking critical performance indicators while presenting demonstrable evidence of return on investment and business value.
• Churn Mitigation: Recognize early warning signs of client dissatisfaction and retention risks, deploying proactive mitigation strategies and targeted retention frameworks.
• Cross-Functional Interface: Function as the primary internal advocate and communication bridge connecting enterprise clients with our technical, product, and sales divisions.

Ideal Candidate Profile

Must-Haves:

• Relevant Track Record: Multiple years of professional experience operating successfully as an Account Manager or Customer Success Manager overseeing enterprise clients within a fast-paced start-up, scale-up, or software environment.
• Bilingual Capability: Professional fluency in both German (C1 standard) and English (C1 standard) across verbal and written communication for executive interactions.
• Tool Expertise: Practical, hands-on background navigating modern CRM platforms (such as HubSpot) and customer success tooling.
• Core Competencies: Exceptional analytical reasoning and structured problem-solving talents, coupled with a deep client-first commitment, commercial awareness, and sharp negotiation skills.

Nice-to-Haves:

• Proficiency in additional foreign languages.

Personality Traits:

• Challenging Mindset: A readiness to constructively challenge customer assumptions and deliver expert, authoritative guidance on web accessibility best practices.
• Ambitious & Assertive: Highly self-driven, proactive, and comfortable taking ownership within intricate corporate frameworks.
• Team-Oriented: A collaborative disposition combined with a genuine passion for cross-departmental teamwork, reinforced by strong emotional intelligence.

Compensation & Core Benefits

• Attractive Package: €40,000 to €50,000 fixed gross annual base remuneration, augmented by an annual performance-based bonus and 30 days of paid annual leave.
• Strategic Autonomy: A critical position providing significant organizational visibility, direct business influence, and ongoing career advancement pathways within Customer Success.
• Work-Life Integration: Adaptable working hours combined with a balanced hybrid schedule permitting up to one home-office day weekly at our Leipzig or Würzburg offices.
• Planning Security: Zero business travel required, guaranteeing dependable schedule stability and predictable work-life balance.
• Meaningful Vision: Direct contribution toward building software technologies that expand web accessibility, eliminate digital barriers, and promote worldwide digital equality.